Xero incident

Global: Xero - Some customers may be experiencing increased time delays or errors when using certain products of Xero

Minor Resolved View vendor source →

Xero experienced a minor incident on September 11, 2025 affecting Xero Platform and Settings, lasting 6h 15m. The incident has been resolved; the full update timeline is below.

Started
Sep 11, 2025, 12:20 PM UTC
Resolved
Sep 11, 2025, 06:36 PM UTC
Duration
6h 15m
Detected by Pingoru
Sep 11, 2025, 12:20 PM UTC

Affected components

Xero Platform and Settings

Update timeline

  1. investigating Sep 11, 2025, 12:19 PM UTC

    We are aware customers trying to navigate across multiple products in Xero are experiencing delays or errors. Our team is investigating this with urgency. Status Last Reviewed: 12:20pm UTC

  2. investigating Sep 11, 2025, 12:21 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 11, 2025, 02:23 PM UTC

    Our team has implemented a fix and we are currently monitoring the results Status Last Reviewed: 17:47pm UTC

  4. resolved Sep 11, 2025, 06:36 PM UTC

    Our team has resolved the issue impacting customers trying to navigate across multiple products in Xero. We apologise for any inconvenience this has caused. Within 24 hours we’ll update this page with a brief summary