Xero incident

Philippines - Some customers may be experiencing errors in Xero due to an internet service connection issue

Xero experienced a minor incident on September 24, 2025 affecting Xero Platform and Settings, lasting 18h 42m. The incident has been resolved; the full update timeline is below.

Started: Sep 24, 2025, 07:25 AM UTC
Resolved: Sep 25, 2025, 02:07 AM UTC
Duration: 18h 42m
Detected by Pingoru: Sep 24, 2025, 07:25 AM UTC

Affected components

Xero Platform and Settings

Update timeline

identified Sep 24, 2025, 07:25 AM UTC

We've contacted the internet service provider for more information. Customers can access Xero via mobile data or another internet service provider as normal. Status Last Reviewed: 7.22PM UTC
resolved Sep 25, 2025, 02:07 AM UTC

Our team has received confirmation that the issue impacting customers based in the Philippines on a speicific internet service provider from accessing Xero has been resolved. We recommend reaching out to your internet service provider if you are experiencing any further issues.