Xero incident

South Africa - Some customers may be experiencing issues when accessing parts of Xero

Minor Resolved View vendor source →

Xero experienced a minor incident on December 10, 2025 affecting Xero Platform and Settings, lasting 5h 23m. The incident has been resolved; the full update timeline is below.

Started
Dec 10, 2025, 04:03 PM UTC
Resolved
Dec 10, 2025, 09:27 PM UTC
Duration
5h 23m
Detected by Pingoru
Dec 10, 2025, 04:03 PM UTC

Affected components

Xero Platform and Settings

Update timeline

  1. investigating Dec 10, 2025, 12:27 PM UTC

    We are aware that some customers may be experiencing error messages when accessing part of Xero for those based in South Africa. We are continuing to investigate this issue.

  2. resolved Dec 10, 2025, 09:27 PM UTC

    We can confirm the issue impacting some South African customers trying to log into Xero has been resolved. We apologise for any inconvenience this has caused. This was caused by third-party supplier issues. As a cloud software service, we work with a range of third-party suppliers to help deliver the best experience we can for our customers and partners.