Xero incident
Global: Payroll - some customers may be unable to access Payroll
Xero experienced a major incident on January 19, 2026 affecting AU Payroll and NZ Payroll, lasting 3h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 19, 2026, 09:48 PM UTC
We are aware some customers trying to access Payroll in Xero are experiencing an issue. Our team is investigating this with urgency.
- identified Jan 19, 2026, 11:02 PM UTC
We have identified what is impacting some customers trying to access Payroll in Xero. This is our top priority and we will update you as soon as we can.
- identified Jan 19, 2026, 11:06 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jan 20, 2026, 12:59 AM UTC
Our team has implemented a fix and we are currently monitoring the results.
- resolved Jan 20, 2026, 01:37 AM UTC
Our team has resolved the issue impacting some customers trying to access Payroll in Xero. We apologise for any inconvenience this has caused. Our technical team identified this was caused by poor network connectivity and performed a fix to restore service.