- Detected by Pingoru
- Oct 20, 2026, 09:30 AM UTC
- Resolved
- Oct 20, 2026, 09:49 AM UTC
- Duration
- 18m
Affected: Softpay Production Environment
Timeline · 4 updates
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investigating Oct 20, 2026, 09:30 AM UTC
We are currently investigating an issue with transaction processing towards PEP which may result in failures for some customers. All Softpay services are working normally.
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identified Oct 20, 2026, 09:35 AM UTC
We have identified the issues and PEP is working on a solution. Softpay systems are working as expected.
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monitoring Oct 20, 2026, 09:41 AM UTC
Failure rates are declining and transactions are being processed again towards PEP. We are monitoring closely and will update accordingly.
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resolved Oct 20, 2026, 09:49 AM UTC
The incident have been resolved. Softpay system worked as expected throughout
Read the full incident report →
- Detected by Pingoru
- Oct 07, 2026, 01:28 PM UTC
- Resolved
- Oct 08, 2026, 06:24 AM UTC
- Duration
- 16h 56m
Affected: Softpay Production Environment
Timeline · 4 updates
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investigating Oct 07, 2026, 01:28 PM UTC
Since 14:27 CEST, Dynamic Currency Conversion (DCC) and surcharging are not available for card payments processed via Nets. Card payments continue in the local currency, without a DCC offer or surcharge. We are investigating together with Nets. Next update by 16:25 CEST.
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investigating Oct 07, 2026, 02:09 PM UTC
we are continuing to investigate with Nets.
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identified Oct 07, 2026, 03:09 PM UTC
The issue have been identified and Nets is working on a fix.
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resolved Oct 08, 2026, 06:24 AM UTC
The incident have been resolved. Softpay system worked as expected throughout
Read the full incident report →
Notice September 29, 2026 - Detected by Pingoru
- Sep 29, 2026, 09:40 AM UTC
- Resolved
- Sep 29, 2026, 11:35 AM UTC
- Duration
- 1h 54m
Affected: Softpay Production Environment
Timeline · 5 updates
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investigating Sep 29, 2026, 09:40 AM UTC
We are currently investigating an issue with transaction processing which may result in failures for some customers. All Softpay services are working normally.
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investigating Sep 29, 2026, 10:44 AM UTC
Nets are actively investigating the issues. We will update accordingly. Softpay systems are working as expected.
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monitoring Sep 29, 2026, 11:01 AM UTC
Failure rates are declining and transactions are being processed again. We are monitoring closely and will update accordingly. Softpay systems are working as expected.
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monitoring Sep 29, 2026, 11:01 AM UTC
We are continuing to monitor for any further issues.
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resolved Sep 29, 2026, 11:35 AM UTC
Transactions are back to normal. The elevated failure rate was caused by a stability issue at an external provider, which has now been resolved. Softpay's own platform operated normally throughout.
Read the full incident report →
Notice September 18, 2026 - Detected by Pingoru
- Sep 18, 2026, 10:26 AM UTC
- Resolved
- Sep 18, 2026, 10:42 AM UTC
- Duration
- 15m
Affected: Softpay Production Environment
Timeline · 3 updates
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investigating Sep 18, 2026, 10:26 AM UTC
We are currently investigating an issue with transaction processing which may result in failures for some customers. All Softpay services are working normally.
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monitoring Sep 18, 2026, 10:35 AM UTC
Failure rates are declining and transactions are being processed again. We are monitoring closely and will update accordingly. Softpay systems are working as expected.
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resolved Sep 18, 2026, 10:42 AM UTC
Transactions are back to normal. The elevated failure rate was caused by a stability issue at an external provider, which has now been resolved. Softpay's own platform operated normally throughout.
Read the full incident report →
- Detected by Pingoru
- Aug 24, 2026, 06:35 AM UTC
- Resolved
- Aug 24, 2026, 06:54 AM UTC
- Duration
- 18m
Affected: Softpay Production Environment
Timeline · 4 updates
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investigating Aug 24, 2026, 06:35 AM UTC
We are currently investigating network issues which result in failures for Rapyd customers. All Softpay services are operating normally.
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investigating Aug 24, 2026, 06:36 AM UTC
We are continuing to investigate this issue.
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monitoring Aug 24, 2026, 06:50 AM UTC
Root cause found. we are monotoring closely
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resolved Aug 24, 2026, 06:54 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 15, 2026, 05:56 AM UTC
- Resolved
- Aug 15, 2026, 06:04 AM UTC
- Duration
- 7m
Affected: Softpay Production Environment
Timeline · 2 updates
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investigating Aug 15, 2026, 05:56 AM UTC
We are currently seeing elevated errors for a some Mastercard transactions. All Softpay services are operating normally. We are investigating.
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resolved Aug 15, 2026, 06:04 AM UTC
Mastercard had global issues. Transactions are working again.
Read the full incident report →
- Detected by Pingoru
- Aug 04, 2026, 01:26 PM UTC
- Resolved
- Aug 04, 2026, 08:52 PM UTC
- Duration
- 7h 25m
Affected: Softpay Production Environment
Timeline · 5 updates
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investigating Aug 04, 2026, 01:26 PM UTC
We are currently seeing elevated errors for a small percentage of transactions. All Softpay services are operating normally. We are investigating.
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identified Aug 04, 2026, 02:05 PM UTC
We have identified an external service that is responsible for the small number of transaction failures and are working with this partner to resolve the issue as quickly as possible.
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investigating Aug 04, 2026, 02:08 PM UTC
The issue remains limited to a small number of transactions. An external provider is investigating stability issues on their side. All Softpay services continue to operate normally. We will provide further updates as we learn more.
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monitoring Aug 04, 2026, 07:22 PM UTC
The Softpay platform continues to operate normally. A small percentage of transactions are failing due to a stability issue at an external provider, who is actively working on a fix. We are monitoring transaction success rates and will confirm once they return to normal levels.
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resolved Aug 04, 2026, 08:52 PM UTC
Transactions are processing normally again. The elevated failure rate was caused by a stability issue at an external provider, which has now been resolved. Softpay's own platform operated normally throughout. We will continue to monitor.
Read the full incident report →
- Detected by Pingoru
- May 26, 2026, 10:19 AM UTC
- Resolved
- May 26, 2026, 10:19 AM UTC
- Duration
- –
Affected: Softpay Production Environment
Timeline · 1 update
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resolved May 26, 2026, 10:19 AM UTC
The previous status update was sent in error. There are currently no issues with any services. All Softpay services are working normally. Softpay apologises for any confusion.
Read the full incident report →
- Detected by Pingoru
- May 21, 2026, 03:10 PM UTC
- Resolved
- May 21, 2026, 03:31 PM UTC
- Duration
- 20m
Affected: Softpay Production Environment
Timeline · 3 updates
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investigating May 21, 2026, 03:10 PM UTC
We are investigating issues that affecting some transactions. Softpay's own platform is operating normally.
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monitoring May 21, 2026, 03:17 PM UTC
Transaction processing has resumed. We will continue to monitor the situation.
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resolved May 21, 2026, 03:31 PM UTC
Transactions are being processed successfully again. Softpay's own platform continued to operate normally throughout the minor incident.
Read the full incident report →
- Detected by Pingoru
- May 21, 2026, 07:27 AM UTC
- Resolved
- May 21, 2026, 01:31 PM UTC
- Duration
- 6h 4m
Affected: Softpay Production Environment
Timeline · 11 updates
Read the full incident report →
- Detected by Pingoru
- Apr 23, 2026, 05:50 AM UTC
- Resolved
- Apr 23, 2026, 06:03 AM UTC
- Duration
- 13m
Affected: Softpay Production Environment
Timeline · 2 updates
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investigating Apr 23, 2026, 05:50 AM UTC
We are currently investigating an issue with transaction which may result in failures for some customers.
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resolved Apr 23, 2026, 06:03 AM UTC
The issue was identified as a problem with a customer network. The transaction failures were not related to the Softpay service.
Read the full incident report →
- Detected by Pingoru
- Apr 20, 2026, 04:30 AM UTC
- Resolved
- Apr 20, 2026, 04:30 AM UTC
- Duration
- –
Timeline · 2 updates
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resolved Apr 21, 2026, 08:07 AM UTC
Routine maintenance caused a brief increase in failed transactions, isolated to a small subset of terminals. The issue has been resolved and transactions are processing normally.
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postmortem Apr 21, 2026, 08:08 AM UTC
An update introduced a bug in the threat rule evaluation that incorrectly flagged devices running older app versions, moving some terminals to obesevation/blacklist. The update has been rolled back and transactions are processing normally.
Read the full incident report →
- Detected by Pingoru
- Mar 30, 2026, 11:55 AM UTC
- Resolved
- Mar 30, 2026, 12:34 PM UTC
- Duration
- 39m
Affected: Softpay Production Environment
Timeline · 4 updates
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investigating Mar 30, 2026, 11:55 AM UTC
We are investigating issues that affect all transactions.
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identified Mar 30, 2026, 12:02 PM UTC
The issue has been identified and we are working with partners to resolve it as soon as possible.
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monitoring Mar 30, 2026, 12:13 PM UTC
The problem with the external partner has been resolved and we are recovering. We will continue to monitor the situation.
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resolved Mar 30, 2026, 12:34 PM UTC
This incident has been resolved. Transaction processing is back to normal.
Read the full incident report →
- Detected by Pingoru
- Mar 17, 2026, 10:42 AM UTC
- Resolved
- Mar 17, 2026, 10:47 AM UTC
- Duration
- 5m
Affected: Softpay Production Environment
Timeline · 2 updates
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investigating Mar 17, 2026, 10:42 AM UTC
We are currently investigating an issue with transaction processing which may result in failures for some customers.
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resolved Mar 17, 2026, 10:47 AM UTC
The problem has been identified and fix. Transaction processing is back to normal.
Read the full incident report →
- Detected by Pingoru
- Mar 02, 2026, 11:04 AM UTC
- Resolved
- Mar 02, 2026, 12:52 PM UTC
- Duration
- 1h 47m
Affected: Softpay Production Environment
Timeline · 2 updates
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monitoring Mar 02, 2026, 11:04 AM UTC
Transactions were interrupted 11:32-11:43 today. Systems are back to normal since 11:43.
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resolved Mar 02, 2026, 12:52 PM UTC
Monitoring has determined that the service fully recovered at 12:10.
Read the full incident report →
- Detected by Pingoru
- Feb 04, 2026, 01:00 AM UTC
- Resolved
- Feb 04, 2026, 01:00 AM UTC
- Duration
- –
Timeline · 1 update
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resolved Feb 04, 2026, 08:04 AM UTC
We experienced elevated transaction failures between 02:09 and 02:20 (UTC+01:00) At 02:20 all systems were reported healthy again and no further issues have been identified.
Read the full incident report →
- Detected by Pingoru
- Jan 13, 2026, 03:30 AM UTC
- Resolved
- Jan 13, 2026, 03:50 AM UTC
- Duration
- 20m
Timeline · 1 update
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resolved Jan 13, 2026, 10:22 AM UTC
We experienced high level of errors for 20 minutes affecting the majority of transaction. Issue was resolved and transactions rates are back to normal.
Read the full incident report →
- Detected by Pingoru
- Nov 21, 2025, 12:37 PM UTC
- Resolved
- Nov 24, 2025, 12:49 PM UTC
- Duration
- 3d
Affected: Softpay Sandbox/Test Environment
Timeline · 2 updates
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identified Nov 21, 2025, 12:37 PM UTC
Nets test environment, used for all TOF-based Sandbox setups is currently failing with timeouts. Nets are aware of the issue and we are tracking the matter. We do not yet have an ETA but will follow up as soon as we do.
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resolved Nov 24, 2025, 12:49 PM UTC
Nets have reported the issue fixed as of today and it has been validated.
Read the full incident report →
- Detected by Pingoru
- Nov 20, 2025, 08:39 AM UTC
- Resolved
- Nov 20, 2025, 09:15 AM UTC
- Duration
- 35m
Affected: Softpay Sandbox/Test Environment
Timeline · 3 updates
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investigating Nov 20, 2025, 08:39 AM UTC
The Softpay Sandbox environment (test env.) is currently unavailable. We are investigating the issue.
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identified Nov 20, 2025, 08:49 AM UTC
A certificate issue is affecting our Sandbox environment. We currently expect the test environment to be available again within an hour.
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resolved Nov 20, 2025, 09:15 AM UTC
Sandbox environment is available again.
Read the full incident report →
- Detected by Pingoru
- Sep 23, 2025, 10:30 PM UTC
- Resolved
- Sep 24, 2025, 10:30 AM UTC
- Duration
- 12h
Timeline · 1 update
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resolved Sep 24, 2025, 10:46 AM UTC
We just experienced an issue with card processing that may lead to an increased rate of failed transactions for a few minutes. Retrying failed transactions will help mitigate the impact.
Read the full incident report →
- Detected by Pingoru
- Sep 05, 2025, 07:48 AM UTC
- Resolved
- Sep 05, 2025, 08:53 AM UTC
- Duration
- 1h 4m
Affected: Softpay Production Environment
Timeline · 2 updates
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identified Sep 05, 2025, 07:48 AM UTC
We are currently experiencing an issue with Nets processing that may lead to an increased rate of failed transactions. Retrying failed transactions may help mitigate the impact while we work with Nets on a resolution.
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resolved Sep 05, 2025, 08:53 AM UTC
The incident has been resolved by Nets processor.
Read the full incident report →
- Detected by Pingoru
- Sep 03, 2025, 10:29 AM UTC
- Resolved
- Sep 03, 2025, 10:54 AM UTC
- Duration
- 24m
Affected: Softpay Production Environment
Timeline · 3 updates
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investigating Sep 03, 2025, 10:29 AM UTC
We are currently investigating an issue with the Paycore integration which may result in failed transactions for those customers.
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monitoring Sep 03, 2025, 10:50 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Sep 03, 2025, 10:54 AM UTC
The incident with Paycore payment integrator has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 19, 2025, 05:59 PM UTC
- Resolved
- Jul 19, 2025, 08:36 PM UTC
- Duration
- 2h 36m
Affected: Softpay Production Environment
Timeline · 5 updates
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investigating Jul 19, 2025, 05:59 PM UTC
We are currently investigating this issue.
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identified Jul 19, 2025, 06:17 PM UTC
The issue has been identified as a general issue at Nets affecting all payments through Nets. We're seeing a slow return of transactions but a significant number are still failing.
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identified Jul 19, 2025, 07:07 PM UTC
Nets are working on implementing a solution but at this time we do not have an estimated time for resolution from them. At the moment, there are now successful transactions going through Nets.
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monitoring Jul 19, 2025, 08:19 PM UTC
For the last 20 minutes, transactions have been flowing through Nets again. We're currently seeing normal success rates, but have not yet received a final ok from Nets.
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resolved Jul 19, 2025, 08:36 PM UTC
Issue at Nets resolved. Operation is normal.
Read the full incident report →
- Detected by Pingoru
- Jul 05, 2025, 11:46 AM UTC
- Resolved
- Jul 05, 2025, 12:15 PM UTC
- Duration
- 28m
Affected: Softpay Production Environment
Timeline · 2 updates
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investigating Jul 05, 2025, 11:46 AM UTC
We are currently investigating an issue affecting customers using Paycore as their acquirer.
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resolved Jul 05, 2025, 12:15 PM UTC
A network connection to Paycore was unavailable. Since 11:52UTC, the connection has been re-established and transactions through Paycore are working again.
Read the full incident report →
- Detected by Pingoru
- Jul 01, 2025, 02:59 PM UTC
- Resolved
- Jul 01, 2025, 03:49 PM UTC
- Duration
- 50m
Affected: Softpay Production Environment
Timeline · 3 updates
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investigating Jul 01, 2025, 02:59 PM UTC
We're seeing reduced throughput on our connection to Nets and have reported the error to the acquirer.
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monitoring Jul 01, 2025, 03:09 PM UTC
Nets confirmed issues and is implenting a fix. A fraction of transaction still fails but retrying shortly after it expected to be functional workaround. We will be monitoring closely.
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resolved Jul 01, 2025, 03:49 PM UTC
All back to normal since 16:48
Read the full incident report →
