Softpay Outage History

Softpay is up right now

Pingoru has recorded 51 incidents for Softpay: 24 in the last 12 months and 12 in the last 90 days.

Source: status.softpay.io

51incidents recorded
24last 12 months
12last 90 days
5 hourstypical duration

Incidents, newest first

Notice June 11, 2025 Developer site unavailable 1h 37m Softpay Production Environment

Started Jun 11, 2025, 07:41 AM UTC· resolved Jun 11, 2025, 09:18 AM UTC

  1. identified Jun 11, 2025, 07:41 AM UTC

    Our developer site is not available following issues at hosting platform provider. Current ETA 10:30.

  2. resolved Jun 11, 2025, 09:18 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 23, 2025 Elevated error rate for external payment processing 52m Softpay Production Environment

Started May 23, 2025, 09:15 AM UTC· resolved May 23, 2025, 10:07 AM UTC

  1. investigating May 23, 2025, 09:15 AM UTC

    We are currently investigating an issue with external payment processing which may result in transaction errors for some customers.

  2. investigating May 23, 2025, 09:24 AM UTC

    The issue is primarily affecting transactions on non-Nets processing. We are continuing to investigate the issue.

  3. monitoring May 23, 2025, 09:31 AM UTC

    Issue is resolved. We are monitoring .

  4. resolved May 23, 2025, 10:07 AM UTC

    Issue resolved. Post Mortem to follow.

Read the full incident report →

Notice May 20, 2025 Minor Network Outage –

Started May 20, 2025, 01:00 PM UTC· resolved May 20, 2025, 01:00 PM UTC

  1. resolved May 20, 2025, 01:26 PM UTC

    Minor Network Outage affected transactions for a few minutes. Network and Service are all operating normal.

Read the full incident report →

Major April 30, 2025 Issues with external integrations –

Started Apr 30, 2025, 07:00 PM UTC· resolved Apr 30, 2025, 07:00 PM UTC

  1. resolved Apr 30, 2025, 07:24 PM UTC

    Some services are working but we continue to investigate.

  2. postmortem Apr 30, 2025, 07:28 PM UTC

    On April 30th our services started degrading at 20.36. At 20.48 all transactions failed. Services recovered at 21.16. **Root cause** The root cause was a failing component with one of our service providers. When the service provider returned to service, Softpay systems recovered automatically. **Corrective actions** Due to the nature of the issue there are no corrective actions planned.

Read the full incident report →

Notice April 10, 2025 Nets transaction issue 53m Softpay Production Environment

Started Apr 10, 2025, 11:43 AM UTC· resolved Apr 10, 2025, 12:37 PM UTC

  1. investigating Apr 10, 2025, 11:43 AM UTC

    We are seeing Nets transactions not going through. We're investigating.

  2. investigating Apr 10, 2025, 11:46 AM UTC

    We are continuing to investigate. The issue impacts all transactions going through Nets processing (TOF-based). Next update no later than 14:00.

  3. investigating Apr 10, 2025, 12:01 PM UTC

    We are still investigating the issue. Cause not pinpointed yet. Next update no later than 14:15.

  4. identified Apr 10, 2025, 12:07 PM UTC

    Possible cause found and mitigations have been run. Transactions are starting to come through again.

  5. monitoring Apr 10, 2025, 12:10 PM UTC

    Issue should be fixed and transactions are looking good. Monitoring now.

  6. resolved Apr 10, 2025, 12:37 PM UTC

    TOF-based transactions are back to normal and stable.

Read the full incident report →

Notice April 1, 2025 Payments slow or failing 7m Softpay Production Environment

Started Apr 01, 2025, 07:57 AM UTC· resolved Apr 01, 2025, 08:04 AM UTC

  1. investigating Apr 01, 2025, 07:57 AM UTC

    Payments are currently slow / failing. We are investigating. Next update 10:15.

  2. resolved Apr 01, 2025, 08:04 AM UTC

    Issue has been identified and resolved.

Read the full incident report →

Major March 25, 2025 Cloud and Login Services Issues 5m Softpay Production Environment

Started Mar 25, 2025, 08:43 AM UTC· resolved Mar 25, 2025, 08:49 AM UTC

  1. investigating Mar 25, 2025, 08:43 AM UTC

    We are currently experiencing issues with Cloud and Login services. We are investigating.

  2. investigating Mar 25, 2025, 08:43 AM UTC

    We are continuing to investigate this issue.

  3. resolved Mar 25, 2025, 08:49 AM UTC

    Service has been restored.

Read the full incident report →

Notice February 3, 2025 No connection to SIA and Hobex 48m Softpay Production Environment

Started Feb 03, 2025, 10:03 AM UTC· resolved Feb 03, 2025, 10:52 AM UTC

  1. investigating Feb 03, 2025, 10:03 AM UTC

    We are investigating an issue with our connection to SIA which is currently down. Transactions are not currently possible. Next update 11:15.

  2. identified Feb 03, 2025, 10:19 AM UTC

    Processor is investigating issue. Next update 11:30

  3. identified Feb 03, 2025, 10:30 AM UTC

    Processor continues to investigate issue. Next update no later than 11:45.

  4. monitoring Feb 03, 2025, 10:37 AM UTC

    Connection is back up. Transactions are now coming through. Monitoring.

  5. resolved Feb 03, 2025, 10:52 AM UTC

    Confirmed resolved. All systems are good and transactions are coming through as expected. Network issues at processor were resolved with success.

Read the full incident report →

Major December 5, 2024 Transaction failures and timeouts 58m Softpay Production Environment

Started Dec 05, 2024, 02:00 AM UTC· resolved Dec 05, 2024, 02:59 AM UTC

  1. investigating Dec 05, 2024, 02:12 AM UTC

    we were seeing a higher latency with a number of transactions timing out.

  2. investigating Dec 05, 2024, 02:14 AM UTC

    We are continuing to investigate this issue.

  3. investigating Dec 05, 2024, 02:33 AM UTC

    Latency is decreasing and transactions are completing successfully since 3.15 CET

  4. monitoring Dec 05, 2024, 02:50 AM UTC

    Transactions are running normal again

  5. resolved Dec 05, 2024, 02:59 AM UTC

    Systems are operational again.

Read the full incident report →

Notice December 2, 2024 Sandbox connection to Nets is down 22h 17m Softpay Sandbox/Test Environment

Started Dec 02, 2024, 10:56 AM UTC· resolved Dec 03, 2024, 09:13 AM UTC

  1. identified Dec 02, 2024, 10:56 AM UTC

    Making transaction and setting up new stores and terminals in Sandbox on TOF based test acquiring is currently not working. The issue is caused by issues with the connection to the TOF acquiring test. The issue has been reported and we are working on getting it back as soon as possible.

  2. resolved Dec 03, 2024, 09:13 AM UTC

    Connection is reestablished. If you continue to see issues on Sandbox app when selecting store please uninstall and reinstall Sandbox app.

Read the full incident report →

Notice November 13, 2024 2.3.0: issues with Cloud Transactions not starting 1h 30m Softpay Production Environment

Started Nov 13, 2024, 02:34 PM UTC· resolved Nov 13, 2024, 04:04 PM UTC

  1. identified Nov 13, 2024, 02:34 PM UTC

    We have received reports of an issue with Cloud transactions not starting on Sunmi devices running 2.3.0. The issue has been identified and a hotfix is in the making. No changes are necessary on devices. Next update at 16:30.

  2. monitoring Nov 13, 2024, 02:52 PM UTC

    A fix has been implemented and rolled out. We are monitoring the change.

  3. identified Nov 13, 2024, 03:29 PM UTC

    The first hotfix unfortunately did not fix all aspects. We are in the process of rolling out a second fix to solve Cloud Transactions not starting. Next update no later than @17:00.

  4. monitoring Nov 13, 2024, 03:45 PM UTC

    A fix has been rolled out and we are monitoring.

  5. resolved Nov 13, 2024, 04:04 PM UTC

    Deployment of hotfix #2 is confirmed to have solved the issue.

Read the full incident report →

Notice October 27, 2024 Issues with some/all transactions 35m Softpay Production Environment

Started Oct 27, 2024, 06:47 AM UTC· resolved Oct 27, 2024, 07:23 AM UTC

  1. investigating Oct 27, 2024, 06:47 AM UTC

    We are investigating issues that affect most transactions. Next update by 6:30 UTC

  2. investigating Oct 27, 2024, 07:11 AM UTC

    Issues are limited to NETS acquirer. Other acquirers are not affected.

  3. investigating Oct 27, 2024, 07:22 AM UTC

    Issue resolved. Transactions are completing successfully.

  4. resolved Oct 27, 2024, 07:23 AM UTC

    This incident has been resolved.

Read the full incident report →