Softpay incident

Elevated transaction error rate for Nets Aquirers

Notice Resolved View vendor source →

Softpay experienced a notice incident on September 29, 2026 affecting Softpay Production Environment, lasting 1h 54m. The incident has been resolved; the full update timeline is below.

Started
Sep 29, 2026, 09:40 AM UTC
Resolved
Sep 29, 2026, 11:35 AM UTC
Duration
1h 54m
Detected by Pingoru
Sep 29, 2026, 09:40 AM UTC

Affected components

Softpay Production Environment

Update timeline

  1. investigating Sep 29, 2026, 09:40 AM UTC

    We are currently investigating an issue with transaction processing which may result in failures for some customers. All Softpay services are working normally.

  2. investigating Sep 29, 2026, 10:44 AM UTC

    Nets are actively investigating the issues. We will update accordingly. Softpay systems are working as expected.

  3. monitoring Sep 29, 2026, 11:01 AM UTC

    Failure rates are declining and transactions are being processed again. We are monitoring closely and will update accordingly. Softpay systems are working as expected.

  4. monitoring Sep 29, 2026, 11:01 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Sep 29, 2026, 11:35 AM UTC

    Transactions are back to normal. The elevated failure rate was caused by a stability issue at an external provider, which has now been resolved. Softpay's own platform operated normally throughout.