Softpay experienced a major incident on March 17, 2026 affecting Softpay Production Environment, lasting 5m. The incident has been resolved; the full update timeline is below.
Affected components
Softpay Production Environment
Update timeline
- investigating Mar 17, 2026, 10:42 AM UTC
We are currently investigating an issue with transaction processing which may result in failures for some customers.
- resolved Mar 17, 2026, 10:47 AM UTC
The problem has been identified and fix. Transaction processing is back to normal.