Softpay incident

Investigating - transactions through Nets are curretly failing

Notice Resolved View vendor source →

Softpay experienced a notice incident on July 19, 2025 affecting Softpay Production Environment, lasting 2h 36m. The incident has been resolved; the full update timeline is below.

Started
Jul 19, 2025, 05:59 PM UTC
Resolved
Jul 19, 2025, 08:36 PM UTC
Duration
2h 36m
Detected by Pingoru
Jul 19, 2025, 05:59 PM UTC

Affected components

Softpay Production Environment

Update timeline

  1. investigating Jul 19, 2025, 05:59 PM UTC

    We are currently investigating this issue.

  2. identified Jul 19, 2025, 06:17 PM UTC

    The issue has been identified as a general issue at Nets affecting all payments through Nets. We're seeing a slow return of transactions but a significant number are still failing.

  3. identified Jul 19, 2025, 07:07 PM UTC

    Nets are working on implementing a solution but at this time we do not have an estimated time for resolution from them. At the moment, there are now successful transactions going through Nets.

  4. monitoring Jul 19, 2025, 08:19 PM UTC

    For the last 20 minutes, transactions have been flowing through Nets again. We're currently seeing normal success rates, but have not yet received a final ok from Nets.

  5. resolved Jul 19, 2025, 08:36 PM UTC

    Issue at Nets resolved. Operation is normal.