Softpay incident

Degraded transaction performance

Notice Resolved View vendor source →

Softpay experienced a notice incident on January 13, 2026, lasting 20m. The incident has been resolved; the full update timeline is below.

Started
Jan 13, 2026, 03:30 AM UTC
Resolved
Jan 13, 2026, 03:50 AM UTC
Duration
20m
Detected by Pingoru
Jan 13, 2026, 03:30 AM UTC

Update timeline

  1. resolved Jan 13, 2026, 10:22 AM UTC

    We experienced high level of errors for 20 minutes affecting the majority of transaction. Issue was resolved and transactions rates are back to normal.