Softpay experienced a notice incident on November 21, 2025 affecting Softpay Sandbox/Test Environment, lasting 3d. The incident has been resolved; the full update timeline is below.
Affected components
Softpay Sandbox/Test Environment
Update timeline
- identified Nov 21, 2025, 12:37 PM UTC
Nets test environment, used for all TOF-based Sandbox setups is currently failing with timeouts. Nets are aware of the issue and we are tracking the matter. We do not yet have an ETA but will follow up as soon as we do.
- resolved Nov 24, 2025, 12:49 PM UTC
Nets have reported the issue fixed as of today and it has been validated.