Softpay incident

DCC and surcharge unavailable for payments via Nets

Notice Resolved View vendor source →

Softpay experienced a notice incident on October 7, 2026 affecting Softpay Production Environment, lasting 16h 56m. The incident has been resolved; the full update timeline is below.

Started
Oct 07, 2026, 01:28 PM UTC
Resolved
Oct 08, 2026, 06:24 AM UTC
Duration
16h 56m
Detected by Pingoru
Oct 07, 2026, 01:28 PM UTC

Affected components

Softpay Production Environment

Update timeline

  1. investigating Oct 07, 2026, 01:28 PM UTC

    Since 14:27 CEST, Dynamic Currency Conversion (DCC) and surcharging are not available for card payments processed via Nets. Card payments continue in the local currency, without a DCC offer or surcharge. We are investigating together with Nets. Next update by 16:25 CEST.

  2. investigating Oct 07, 2026, 02:09 PM UTC

    we are continuing to investigate with Nets.

  3. identified Oct 07, 2026, 03:09 PM UTC

    The issue have been identified and Nets is working on a fix.

  4. resolved Oct 08, 2026, 06:24 AM UTC

    The incident have been resolved. Softpay system worked as expected throughout