Softpay experienced a notice incident on November 20, 2025 affecting Softpay Sandbox/Test Environment, lasting 35m. The incident has been resolved; the full update timeline is below.
Affected components
Softpay Sandbox/Test Environment
Update timeline
- investigating Nov 20, 2025, 08:39 AM UTC
The Softpay Sandbox environment (test env.) is currently unavailable. We are investigating the issue.
- identified Nov 20, 2025, 08:49 AM UTC
A certificate issue is affecting our Sandbox environment. We currently expect the test environment to be available again within an hour.
- resolved Nov 20, 2025, 09:15 AM UTC
Sandbox environment is available again.