Softpay incident

Transactions to Paycore integration are failing

Major Resolved View vendor source →

Softpay experienced a major incident on September 3, 2025 affecting Softpay Production Environment, lasting 24m. The incident has been resolved; the full update timeline is below.

Started
Sep 03, 2025, 10:29 AM UTC
Resolved
Sep 03, 2025, 10:54 AM UTC
Duration
24m
Detected by Pingoru
Sep 03, 2025, 10:29 AM UTC

Affected components

Softpay Production Environment

Update timeline

  1. investigating Sep 03, 2025, 10:29 AM UTC

    We are currently investigating an issue with the Paycore integration which may result in failed transactions for those customers.

  2. monitoring Sep 03, 2025, 10:50 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 03, 2025, 10:54 AM UTC

    The incident with Paycore payment integrator has been resolved.