Softpay incident

Elevated transaction error rate for connected partner

Minor Resolved View vendor source →

Softpay experienced a minor incident on October 20, 2026 affecting Softpay Production Environment, lasting 18m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2026, 09:30 AM UTC
Resolved
Oct 20, 2026, 09:49 AM UTC
Duration
18m
Detected by Pingoru
Oct 20, 2026, 09:30 AM UTC

Affected components

Softpay Production Environment

Update timeline

  1. investigating Oct 20, 2026, 09:30 AM UTC

    We are currently investigating an issue with transaction processing towards PEP which may result in failures for some customers. All Softpay services are working normally.

  2. identified Oct 20, 2026, 09:35 AM UTC

    We have identified the issues and PEP is working on a solution. Softpay systems are working as expected.

  3. monitoring Oct 20, 2026, 09:41 AM UTC

    Failure rates are declining and transactions are being processed again towards PEP. We are monitoring closely and will update accordingly.

  4. resolved Oct 20, 2026, 09:49 AM UTC

    The incident have been resolved. Softpay system worked as expected throughout