Softpay experienced a notice incident on September 18, 2026 affecting Softpay Production Environment, lasting 15m. The incident has been resolved; the full update timeline is below.
Affected components
Softpay Production Environment
Update timeline
- investigating Sep 18, 2026, 10:26 AM UTC
We are currently investigating an issue with transaction processing which may result in failures for some customers. All Softpay services are working normally.
- monitoring Sep 18, 2026, 10:35 AM UTC
Failure rates are declining and transactions are being processed again. We are monitoring closely and will update accordingly. Softpay systems are working as expected.
- resolved Sep 18, 2026, 10:42 AM UTC
Transactions are back to normal. The elevated failure rate was caused by a stability issue at an external provider, which has now been resolved. Softpay's own platform operated normally throughout.