Softpay incident

Elevated failure rate for Mastercard transactions

Minor Resolved View vendor source →

Softpay experienced a minor incident on August 15, 2026 affecting Softpay Production Environment, lasting 7m. The incident has been resolved; the full update timeline is below.

Started
Aug 15, 2026, 05:56 AM UTC
Resolved
Aug 15, 2026, 06:04 AM UTC
Duration
7m
Detected by Pingoru
Aug 15, 2026, 05:56 AM UTC

Affected components

Softpay Production Environment

Update timeline

  1. investigating Aug 15, 2026, 05:56 AM UTC

    We are currently seeing elevated errors for a some Mastercard transactions. All Softpay services are operating normally. We are investigating.

  2. resolved Aug 15, 2026, 06:04 AM UTC

    Mastercard had global issues. Transactions are working again.