Softpay experienced a minor incident on July 1, 2025 affecting Softpay Production Environment, lasting 50m. The incident has been resolved; the full update timeline is below.
Affected components
Softpay Production Environment
Update timeline
- investigating Jul 01, 2025, 02:59 PM UTC
We're seeing reduced throughput on our connection to Nets and have reported the error to the acquirer.
- monitoring Jul 01, 2025, 03:09 PM UTC
Nets confirmed issues and is implenting a fix. A fraction of transaction still fails but retrying shortly after it expected to be functional workaround. We will be monitoring closely.
- resolved Jul 01, 2025, 03:49 PM UTC
All back to normal since 16:48