Softpay incident

Elevated error rate for transactions

Minor Resolved View vendor source →

Softpay experienced a minor incident on September 23, 2025, lasting 12h. The incident has been resolved; the full update timeline is below.

Started
Sep 23, 2025, 10:30 PM UTC
Resolved
Sep 24, 2025, 10:30 AM UTC
Duration
12h
Detected by Pingoru
Sep 23, 2025, 10:30 PM UTC

Update timeline

  1. resolved Sep 24, 2025, 10:46 AM UTC

    We just experienced an issue with card processing that may lead to an increased rate of failed transactions for a few minutes. Retrying failed transactions will help mitigate the impact.