Softpay experienced a notice incident on August 24, 2026 affecting Softpay Production Environment, lasting 18m. The incident has been resolved; the full update timeline is below.
Affected components
Softpay Production Environment
Update timeline
- investigating Aug 24, 2026, 06:35 AM UTC
We are currently investigating network issues which result in failures for Rapyd customers. All Softpay services are operating normally.
- investigating Aug 24, 2026, 06:36 AM UTC
We are continuing to investigate this issue.
- monitoring Aug 24, 2026, 06:50 AM UTC
Root cause found. we are monotoring closely
- resolved Aug 24, 2026, 06:54 AM UTC
This incident has been resolved.