Softpay incident

High error rate for transactions for some customers

Notice Resolved View vendor source →

Softpay experienced a notice incident on April 23, 2026 affecting Softpay Production Environment, lasting 13m. The incident has been resolved; the full update timeline is below.

Started
Apr 23, 2026, 05:50 AM UTC
Resolved
Apr 23, 2026, 06:03 AM UTC
Duration
13m
Detected by Pingoru
Apr 23, 2026, 05:50 AM UTC

Affected components

Softpay Production Environment

Update timeline

  1. investigating Apr 23, 2026, 05:50 AM UTC

    We are currently investigating an issue with transaction which may result in failures for some customers.

  2. resolved Apr 23, 2026, 06:03 AM UTC

    The issue was identified as a problem with a customer network. The transaction failures were not related to the Softpay service.