Softpay incident

Issues with transaction processing

Critical Resolved View vendor source →

Softpay experienced a critical incident on May 21, 2026 affecting Softpay Production Environment, lasting 6h 4m. The incident has been resolved; the full update timeline is below.

Started
May 21, 2026, 07:27 AM UTC
Resolved
May 21, 2026, 01:31 PM UTC
Duration
6h 4m
Detected by Pingoru
May 21, 2026, 07:27 AM UTC

Affected components

Softpay Production Environment

Update timeline

  1. investigating May 21, 2026, 07:27 AM UTC

    We are investigating issues that affecting most transactions.

  2. investigating May 21, 2026, 07:27 AM UTC

    We are continuing to investigate this issue.

  3. identified May 21, 2026, 07:39 AM UTC

    This issue has been identified as Nets transaction processing problems.

  4. identified May 21, 2026, 08:06 AM UTC

    This issue is ongoing and has been identified as affecting other payment processors besides Nets. These include Link4tech, Swedbank, Lavego, and Paycore. We are working closely with partners to resolve the issue as quickly as possible.

  5. identified May 21, 2026, 08:33 AM UTC

    The ongoing incident at our upstream acquirer Nets is affecting card payment processing across Denmark. Nets are currently unable to process payment and refund transactions, which is causing card payments to be declined. Softpay's own platform is operating normally. We continue to monitor the situation and will update again as we receive further information.

  6. identified May 21, 2026, 09:17 AM UTC

    Nets have identified the issue and are working on a fix. Resolution time is currently unknown. Softpay's own platform continue to operate normally. We will update again as we receive further information.

  7. identified May 21, 2026, 11:14 AM UTC

    Nets is still working on a fix. Resolution time is currently unknown. Softpay's own platform continue to operate normally. We will update again as we receive further information.

  8. identified May 21, 2026, 01:14 PM UTC

    Nets implemented a fix. Transactions is successfull again. We will continue to monitor.

  9. monitoring May 21, 2026, 01:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  10. resolved May 21, 2026, 01:31 PM UTC

    Nets transactions are working again.

  11. postmortem May 21, 2026, 01:31 PM UTC

    Nets had a major internal incident. Currently Nets has not disclosed any information on the root cause.