Softpay incident

Investigating - Paycore failures.

Major Resolved View vendor source →

Softpay experienced a major incident on July 5, 2025 affecting Softpay Production Environment, lasting 28m. The incident has been resolved; the full update timeline is below.

Started
Jul 05, 2025, 11:46 AM UTC
Resolved
Jul 05, 2025, 12:15 PM UTC
Duration
28m
Detected by Pingoru
Jul 05, 2025, 11:46 AM UTC

Affected components

Softpay Production Environment

Update timeline

  1. investigating Jul 05, 2025, 11:46 AM UTC

    We are currently investigating an issue affecting customers using Paycore as their acquirer.

  2. resolved Jul 05, 2025, 12:15 PM UTC

    A network connection to Paycore was unavailable. Since 11:52UTC, the connection has been re-established and transactions through Paycore are working again.