Softpay experienced a notice incident on May 21, 2026 affecting Softpay Production Environment, lasting 20m. The incident has been resolved; the full update timeline is below.
Affected components
Softpay Production Environment
Update timeline
- investigating May 21, 2026, 03:10 PM UTC
We are investigating issues that affecting some transactions. Softpay's own platform is operating normally.
- monitoring May 21, 2026, 03:17 PM UTC
Transaction processing has resumed. We will continue to monitor the situation.
- resolved May 21, 2026, 03:31 PM UTC
Transactions are being processed successfully again. Softpay's own platform continued to operate normally throughout the minor incident.