Softpay incident

Elevated failure rate for transactions

Minor Resolved View vendor source →

Softpay experienced a minor incident on April 20, 2026, lasting –. The incident has been resolved; the full update timeline is below.

Started
Apr 20, 2026, 04:30 AM UTC
Resolved
Apr 20, 2026, 04:30 AM UTC
Duration
–
Detected by Pingoru
Apr 20, 2026, 04:30 AM UTC

Update timeline

  1. resolved Apr 21, 2026, 08:07 AM UTC

    Routine maintenance caused a brief increase in failed transactions, isolated to a small subset of terminals. The issue has been resolved and transactions are processing normally.

  2. postmortem Apr 21, 2026, 08:08 AM UTC

    An update introduced a bug in the threat rule evaluation that incorrectly flagged devices running older app versions, moving some terminals to obesevation/blacklist. The update has been rolled back and transactions are processing normally.