Softpay experienced a major incident on March 30, 2026 affecting Softpay Production Environment, lasting 39m. The incident has been resolved; the full update timeline is below.
Affected components
Softpay Production Environment
Update timeline
- investigating Mar 30, 2026, 11:55 AM UTC
We are investigating issues that affect all transactions.
- identified Mar 30, 2026, 12:02 PM UTC
The issue has been identified and we are working with partners to resolve it as soon as possible.
- monitoring Mar 30, 2026, 12:13 PM UTC
The problem with the external partner has been resolved and we are recovering. We will continue to monitor the situation.
- resolved Mar 30, 2026, 12:34 PM UTC
This incident has been resolved. Transaction processing is back to normal.