Skyhigh Security Outage History
Skyhigh Security degraded · 1 active incident · 1 long-running issue View live status →Pingoru has recorded 171 incidents for Skyhigh Security: 171 in the last 12 months and 50 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 26 | 382 of 720 (53%) |
| May 2026 | 6 | 14 of 744 (2%) |
| June 2026 | 20 | 174 of 720 (24%) |
| July 2026 | 23 | 75 of 744 (10%) |
| August 2026 | 15 | 33 of 744 (4%) |
| September 2026 | 18 | 19 of 720 (3%) |
| October 2026 | 14 | 95 of 591 (16%) |
Incidents, newest first
Minor February 23, 2026 Incident - Latency between EU and LATAM regions 18m Skyhigh SWG (Skyhigh SWG), 206 (Sao Paulo SWG PoP 206), 207 (Rio De Janeiro SWG PoP 207), 266 (Bogota SWG PoP 266) and 3 more
Started Feb 23, 2026, 06:14 PM UTC· resolved Feb 23, 2026, 06:32 PM UTC
- identified Feb 23, 2026, 06:14 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Feb 23, 2026, 06:15 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Feb 23, 2026, 06:17 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Feb 23, 2026, 06:32 PM UTC
Latency issue between EU and LATAM regions is resolved.
Minor February 23, 2026 Incident - Web Policy delay in Bangalore region 1h 45m Policy (Policy), 284 (Bangalore SWG PoP 284)
Started Feb 23, 2026, 05:26 AM UTC· resolved Feb 23, 2026, 07:11 AM UTC
- identified Feb 23, 2026, 05:26 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Feb 23, 2026, 05:27 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Feb 23, 2026, 07:11 AM UTC
The replica has caught up now, the ISP path has been changed by Ctrls, and the issue is resolved.
Minor February 20, 2026 Incident - Intermittent problems with the traffic processing 1h 9m Skyhigh SWG (Skyhigh SWG), 203 (Paris SWG PoP 203)
Started Feb 20, 2026, 06:05 AM UTC· resolved Feb 20, 2026, 07:15 AM UTC
- identified Feb 20, 2026, 06:05 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Feb 20, 2026, 06:05 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Feb 20, 2026, 06:06 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Feb 20, 2026, 06:35 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Feb 20, 2026, 07:14 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Feb 20, 2026, 07:15 AM UTC
Issue has been fixed.
Minor February 18, 2026 Incident - Latency detected in Sao Paulo region 1h 7m Skyhigh SWG (Skyhigh SWG), 206 (Sao Paulo SWG PoP 206), 398 (Sao Paulo SWG PoP 398), 436 (Sao Paulo SWG PoP 436) and 1 more
Started Feb 18, 2026, 12:06 PM UTC· resolved Feb 18, 2026, 01:13 PM UTC
- investigating Feb 18, 2026, 12:06 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Feb 18, 2026, 01:13 PM UTC
Issue is resolved now
Minor February 14, 2026 Incident - Latency Issues from US regions to Bangalore 1h 30m Skyhigh SWG (Skyhigh SWG), 284 (Bangalore SWG PoP 284)
Started Feb 14, 2026, 07:56 PM UTC· resolved Feb 14, 2026, 09:27 PM UTC
- identified Feb 14, 2026, 07:56 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Feb 14, 2026, 07:56 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- identified Feb 14, 2026, 08:28 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Feb 14, 2026, 08:29 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Feb 14, 2026, 09:27 PM UTC
The issue has been resolved
Minor February 13, 2026 Incident - Network Latency and Performance Degradation on Tokyo 24m Skyhigh SWG (Skyhigh SWG), 281 (Tokyo SWG PoP 281)
Started Feb 13, 2026, 10:36 AM UTC· resolved Feb 13, 2026, 11:01 AM UTC
- identified Feb 13, 2026, 10:36 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Feb 13, 2026, 10:37 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Feb 13, 2026, 11:01 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
Minor February 12, 2026 Service Degradation for Confluence CSP 16m Skyhigh CASB (Skyhigh CASB), production-us (production-us)
Started Feb 12, 2026, 12:34 PM UTC· resolved Feb 12, 2026, 12:51 PM UTC
- identified Feb 12, 2026, 12:34 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Feb 12, 2026, 12:37 PM UTC
DLP event processing for Atlassian Confluence service has been degraded. We are actively collaborating with the Confluence team to identify the root cause.
- resolved Feb 12, 2026, 12:51 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
Minor February 12, 2026 Incident - Service degradation on Japan/Tokyo 58m Skyhigh SWG (Skyhigh SWG), 205 (Tokyo SWG PoP 205)
Started Feb 12, 2026, 06:10 AM UTC· resolved Feb 12, 2026, 07:08 AM UTC
- investigating Feb 12, 2026, 06:10 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Feb 12, 2026, 06:15 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Feb 12, 2026, 06:30 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Feb 12, 2026, 07:08 AM UTC
Issue has been resolved
Minor February 11, 2026 Incident - Issues updating EC & Reverse Proxy Certificates 6h 25m Skyhigh CASB (Skyhigh CASB), Policy (Policy), production-us (production-us), production-eu (production-eu) and 1 more
Started Feb 11, 2026, 07:43 AM UTC· resolved Feb 11, 2026, 02:08 PM UTC
- identified Feb 11, 2026, 07:43 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Feb 11, 2026, 08:01 AM UTC
Observing Issues with certificate creation for EC, team is troubleshooting the issue and we have raised a support case with GlobalSign
- investigating Feb 11, 2026, 08:05 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Feb 11, 2026, 09:01 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Feb 11, 2026, 09:24 AM UTC
We are currently experiencing issues with the installation of new Cloud Connectors, as well as upgrades and renewals for existing ones. This is also impacting the Reverse Proxy team’s ability to provision services for new customers and manage renewals. We will provide an update as soon as more...
- investigating Feb 11, 2026, 09:27 AM UTC
Root cause has been identified and we are working towards service restoration
- investigating Feb 11, 2026, 09:27 AM UTC
Root cause has been identified and we are working towards service restoration
- investigating Feb 11, 2026, 11:21 AM UTC
Restoration is in progress and will keep you posted.
- investigating Feb 11, 2026, 12:54 PM UTC
Restoration is in progress and will keep you posted.
- resolved Feb 11, 2026, 02:08 PM UTC
Issue resolved and service restored
Minor February 10, 2026 Incident - Intermittent latency issues in Dallas 29m Skyhigh SWG (Skyhigh SWG), 258 (Dallas TX SWG PoP 258)
Started Feb 10, 2026, 09:08 PM UTC· resolved Feb 10, 2026, 09:38 PM UTC
- identified Feb 10, 2026, 09:08 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Feb 10, 2026, 09:08 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Feb 10, 2026, 09:38 PM UTC
The issue has been resolved.
Minor February 10, 2026 UAE log storage 1h Logging (Logging)
Started Feb 10, 2026, 06:15 AM UTC· resolved Feb 10, 2026, 07:15 AM UTC
- investigating Feb 10, 2026, 06:15 AM UTC
Service partially degraded. Temporarily, only partial log data available. Log data will be fully recovered. UAE log storage
- resolved Feb 10, 2026, 07:15 AM UTC
Service partially degraded. Temporarily, only partial log data available. Log data will be fully recovered. UAE log storage
Minor February 4, 2026 Incident - Service Degradation on EU Skyhigh Dashboard 3h 19m Skyhigh CASB (Skyhigh CASB), production-eu (production-eu)
Started Feb 04, 2026, 05:01 PM UTC· resolved Feb 04, 2026, 08:20 PM UTC
- identified Feb 04, 2026, 05:01 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Feb 04, 2026, 05:02 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Feb 04, 2026, 05:04 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Feb 04, 2026, 07:26 PM UTC
We are currently investigating an issue that may impact Dashboard logins. Logins may fail intermittently for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Feb 04, 2026, 08:20 PM UTC
Dashboard login issue is resolved.
Minor January 30, 2026 Incident - Auto policy download failures for an ePO to SSE migrated policy 2d 12h Policy (Policy)
Started Jan 30, 2026, 05:57 PM UTC· resolved Feb 02, 2026, 06:34 AM UTC
- identified Jan 30, 2026, 05:57 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jan 30, 2026, 05:58 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jan 30, 2026, 05:59 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jan 30, 2026, 09:43 PM UTC
We are currently investigating an issue that may impact SCP policies under UCE cloud. Some users may receive an old/wrong ePO originated SCP Policy. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Feb 02, 2026, 06:34 AM UTC
Issue resolved.
Minor January 28, 2026 Incident - Observing high latency in India region 3h 28m Skyhigh SWG (Skyhigh SWG), 202 (Noida SWG PoP 202), 284 (Bangalore SWG PoP 284)
Started Jan 28, 2026, 04:05 PM UTC· resolved Jan 28, 2026, 07:34 PM UTC
- identified Jan 28, 2026, 04:05 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jan 28, 2026, 04:06 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jan 28, 2026, 04:09 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jan 28, 2026, 04:10 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jan 28, 2026, 04:11 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Jan 28, 2026, 07:34 PM UTC
The issue is resolved.
Minor January 27, 2026 Singapore PoP experienced high latency while connecting from EU region 43m Skyhigh SWG (Skyhigh SWG), 285 (Singapore SWG PoP 285)
Started Jan 27, 2026, 07:06 AM UTC· resolved Jan 27, 2026, 07:49 AM UTC
- identified Jan 27, 2026, 07:06 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jan 27, 2026, 07:09 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jan 27, 2026, 07:15 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jan 27, 2026, 07:15 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Jan 27, 2026, 07:49 AM UTC
Issue has resolved
Minor January 23, 2026 Incident - Inline Email DLP Processing impacted in SPOP-SJC-API-POP 1h 46m Skyhigh CASB (Skyhigh CASB), spop-sjc-api-pop (N.Virginia DLP PoP)
Started Jan 23, 2026, 01:47 AM UTC· resolved Jan 23, 2026, 03:33 AM UTC
- investigating Jan 23, 2026, 01:47 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jan 23, 2026, 01:48 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jan 23, 2026, 02:03 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jan 23, 2026, 02:26 AM UTC
We are currently investigating an issue with Inline Email DLP processing. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jan 23, 2026, 02:57 AM UTC
We are currently investigating an issue with Inline Email DLP processing. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jan 23, 2026, 03:12 AM UTC
We are currently investigating an issue with Inline Email DLP processing. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Jan 23, 2026, 03:33 AM UTC
We are currently investigating an issue with Inline Email DLP processing. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
Minor January 21, 2026 Incident - Service degradation on multiple pops 36m Skyhigh SWG (Skyhigh SWG), 203 (Paris SWG PoP 203), 211 (Frankfurt SWG PoP 211), 239 (Milan SWG PoP 239) and 2 more
Started Jan 21, 2026, 04:20 PM UTC· resolved Jan 21, 2026, 04:57 PM UTC
- identified Jan 21, 2026, 04:20 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jan 21, 2026, 04:24 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jan 21, 2026, 04:26 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Jan 21, 2026, 04:57 PM UTC
The issue is resolved.
Minor January 19, 2026 Incident - Latency detected from Seattle, Sao Paulo, Paris to Noida (India) 1h 31m Skyhigh SWG (Skyhigh SWG), 202 (Noida SWG PoP 202)
Started Jan 19, 2026, 06:03 AM UTC· resolved Jan 19, 2026, 07:35 AM UTC
- identified Jan 19, 2026, 06:03 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jan 19, 2026, 06:03 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jan 19, 2026, 06:12 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Jan 19, 2026, 07:35 AM UTC
Issue resolved
Major January 16, 2026 Incident - Service Degradation on US Dashboard 1h 10m Skyhigh CASB (Skyhigh CASB), production-us (production-us)
Started Jan 16, 2026, 03:56 PM UTC· resolved Jan 16, 2026, 05:07 PM UTC
- identified Jan 16, 2026, 03:56 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jan 16, 2026, 03:58 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jan 16, 2026, 04:25 PM UTC
We are currently investigating an issue that may impact Skyhigh Dashboard service availability and performance. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jan 16, 2026, 04:27 PM UTC
We are currently investigating an issue that may impact Skyhigh Dashboard service availability and performance. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jan 16, 2026, 04:45 PM UTC
We are currently investigating an issue that may impact Skyhigh Dashboard service availability and performance. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Jan 16, 2026, 05:07 PM UTC
Issue is resolved now and Dashboard pages are loading now.
Minor January 16, 2026 Incident - Skyhigh Incidents Management Issues. 4h 28m Skyhigh CASB (Skyhigh CASB), glovcloud-us (GovCloud SuperPoP)
Started Jan 16, 2026, 12:03 AM UTC· resolved Jan 16, 2026, 04:32 AM UTC
- identified Jan 16, 2026, 12:03 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jan 16, 2026, 12:05 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jan 16, 2026, 12:05 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jan 16, 2026, 12:08 AM UTC
We are currently investigating an issue that may impact Incident Management in Dashboard and Incident API calls. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Jan 16, 2026, 04:32 AM UTC
Issue has been resolved.
Minor January 13, 2026 Incident - SWG On-Prem slowness observed 19h 33m Skyhigh SWG (Skyhigh SWG)
Started Jan 13, 2026, 09:03 PM UTC· resolved Jan 14, 2026, 04:37 PM UTC
- identified Jan 13, 2026, 09:03 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jan 13, 2026, 09:04 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jan 13, 2026, 09:07 PM UTC
We are currently investigating an issue that may impact On-Prem SWG service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jan 13, 2026, 10:47 PM UTC
We are currently investigating an issue that may impact On-Prem SWG service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Jan 14, 2026, 04:37 PM UTC
The issue is resolved.
Minor January 13, 2026 Incident - Service degradation on Chicago Pop 34m Skyhigh SWG (Skyhigh SWG), 259 (Chicago IL SWG PoP 259)
Started Jan 13, 2026, 04:05 PM UTC· resolved Jan 13, 2026, 04:40 PM UTC
- identified Jan 13, 2026, 04:05 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jan 13, 2026, 04:08 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Jan 13, 2026, 04:40 PM UTC
This issue is resolved.
Minor January 9, 2026 Incident - Service degradation on Bogota pop 266 – Skyhigh SWG (Skyhigh SWG), 266 (Bogota SWG PoP 266)
Started Jan 09, 2026, 05:49 AM UTC· resolved Jan 09, 2026, 05:49 AM UTC
- resolved Jan 09, 2026, 05:49 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
Major January 5, 2026 Incident - Dashboard console is not accessable 1h 37m Skyhigh CASB (Skyhigh CASB), production-us (production-us)
Started Jan 05, 2026, 02:34 PM UTC· resolved Jan 05, 2026, 04:12 PM UTC
- identified Jan 05, 2026, 02:34 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jan 05, 2026, 02:36 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jan 05, 2026, 02:37 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Jan 05, 2026, 04:12 PM UTC
Skyhigh Cloud Console is up and accessible now. Please contact Skyhigh Support if you are facing any other issues.
Minor December 27, 2025 Incident - Dashboard Cloud console is not loading. 1d 12h Skyhigh CASB (Skyhigh CASB), production-us (production-us)
Started Dec 27, 2025, 06:28 PM UTC· resolved Dec 29, 2025, 07:01 AM UTC
- investigating Dec 27, 2025, 06:28 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Dec 27, 2025, 08:42 PM UTC
We are currently investigating an issue that may impact Skyhigh Dashboard loading. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Dec 29, 2025, 07:01 AM UTC
Issue has been resolved.