Skyhigh Security incident

Incident - Service Degradation on US Dashboard

Major Resolved View vendor source →

Skyhigh Security experienced a major incident on January 16, 2026 affecting Skyhigh CASB (Skyhigh CASB) and production-us (production-us), lasting 1h 10m. The incident has been resolved; the full update timeline is below.

Started
Jan 16, 2026, 03:56 PM UTC
Resolved
Jan 16, 2026, 05:07 PM UTC
Duration
1h 10m
Detected by Pingoru
Jan 16, 2026, 03:56 PM UTC

Affected components

Skyhigh CASB (Skyhigh CASB)production-us (production-us)

Update timeline

  1. identified Jan 16, 2026, 03:56 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Jan 16, 2026, 03:58 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. investigating Jan 16, 2026, 04:25 PM UTC

    We are currently investigating an issue that may impact Skyhigh Dashboard service availability and performance. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  4. investigating Jan 16, 2026, 04:27 PM UTC

    We are currently investigating an issue that may impact Skyhigh Dashboard service availability and performance. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  5. investigating Jan 16, 2026, 04:45 PM UTC

    We are currently investigating an issue that may impact Skyhigh Dashboard service availability and performance. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  6. resolved Jan 16, 2026, 05:07 PM UTC

    Issue is resolved now and Dashboard pages are loading now.