Skyhigh Security incident

Incident - Service degradation on Chicago Pop

Skyhigh Security experienced a minor incident on January 13, 2026 affecting Skyhigh SWG (Skyhigh SWG) and 259 (Chicago IL SWG PoP 259), lasting 34m. The incident has been resolved; the full update timeline is below.

Started: Jan 13, 2026, 04:05 PM UTC
Resolved: Jan 13, 2026, 04:40 PM UTC
Duration: 34m
Detected by Pingoru: Jan 13, 2026, 04:05 PM UTC

Affected components

Skyhigh SWG (Skyhigh SWG)259 (Chicago IL SWG PoP 259)

Update timeline

identified Jan 13, 2026, 04:05 PM UTC

We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
investigating Jan 13, 2026, 04:08 PM UTC

We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
resolved Jan 13, 2026, 04:40 PM UTC

This issue is resolved.