Skyhigh Security incident

Incident - Latency detected in Sao Paulo region

Minor Resolved View vendor source →

Skyhigh Security experienced a minor incident on February 18, 2026 affecting Skyhigh SWG (Skyhigh SWG) and 206 (Sao Paulo SWG PoP 206) and 1 more component, lasting 1h 7m. The incident has been resolved; the full update timeline is below.

Started
Feb 18, 2026, 12:06 PM UTC
Resolved
Feb 18, 2026, 01:13 PM UTC
Duration
1h 7m
Detected by Pingoru
Feb 18, 2026, 12:06 PM UTC

Affected components

Skyhigh SWG (Skyhigh SWG)206 (Sao Paulo SWG PoP 206)398 (Sao Paulo SWG PoP 398)436 (Sao Paulo SWG PoP 436)441 (Sao Paulo SWG PoP 441)

Update timeline

  1. investigating Feb 18, 2026, 12:06 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. resolved Feb 18, 2026, 01:13 PM UTC

    Issue is resolved now