Skyhigh Security incident

Incident - SWG On-Prem slowness observed

Skyhigh Security experienced a minor incident on January 13, 2026 affecting Skyhigh SWG (Skyhigh SWG), lasting 19h 33m. The incident has been resolved; the full update timeline is below.

Started: Jan 13, 2026, 09:03 PM UTC
Resolved: Jan 14, 2026, 04:37 PM UTC
Duration: 19h 33m
Detected by Pingoru: Jan 13, 2026, 09:03 PM UTC

Affected components

Skyhigh SWG (Skyhigh SWG)

Update timeline

identified Jan 13, 2026, 09:03 PM UTC

We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
investigating Jan 13, 2026, 09:04 PM UTC

We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
investigating Jan 13, 2026, 09:07 PM UTC

We are currently investigating an issue that may impact On-Prem SWG service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
investigating Jan 13, 2026, 10:47 PM UTC

We are currently investigating an issue that may impact On-Prem SWG service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
resolved Jan 14, 2026, 04:37 PM UTC

The issue is resolved.