Incident - Issues updating EC & Reverse Proxy Certificates

Update timeline

1. identified Feb 11, 2026, 07:43 AM UTC

   We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

2. investigating Feb 11, 2026, 08:01 AM UTC

   Observing Issues with certificate creation for EC, team is troubleshooting the issue and we have raised a support case with GlobalSign

3. investigating Feb 11, 2026, 08:05 AM UTC

   We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

4. investigating Feb 11, 2026, 09:01 AM UTC

   We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

5. investigating Feb 11, 2026, 09:24 AM UTC

   We are currently experiencing issues with the installation of new Cloud Connectors, as well as upgrades and renewals for existing ones. This is also impacting the Reverse Proxy team’s ability to provision services for new customers and manage renewals. We will provide an update as soon as more...

6. investigating Feb 11, 2026, 09:27 AM UTC

   Root cause has been identified and we are working towards service restoration

7. investigating Feb 11, 2026, 09:27 AM UTC

   Root cause has been identified and we are working towards service restoration

8. investigating Feb 11, 2026, 11:21 AM UTC

   Restoration is in progress and will keep you posted.

9. investigating Feb 11, 2026, 12:54 PM UTC

   Restoration is in progress and will keep you posted.

10. resolved Feb 11, 2026, 02:08 PM UTC

    Issue resolved and service restored