Skyhigh Security incident

Incident - Dashboard console is not accessable

Major Resolved View vendor source →

Skyhigh Security experienced a major incident on January 5, 2026 affecting Skyhigh CASB (Skyhigh CASB) and production-us (production-us), lasting 1h 37m. The incident has been resolved; the full update timeline is below.

Started
Jan 05, 2026, 02:34 PM UTC
Resolved
Jan 05, 2026, 04:12 PM UTC
Duration
1h 37m
Detected by Pingoru
Jan 05, 2026, 02:34 PM UTC

Affected components

Skyhigh CASB (Skyhigh CASB)production-us (production-us)

Update timeline

  1. identified Jan 05, 2026, 02:34 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Jan 05, 2026, 02:36 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. investigating Jan 05, 2026, 02:37 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  4. resolved Jan 05, 2026, 04:12 PM UTC

    Skyhigh Cloud Console is up and accessible now. Please contact Skyhigh Support if you are facing any other issues.