Skyhigh Security incident

Incident - Network Latency and Performance Degradation on Tokyo

Skyhigh Security experienced a minor incident on February 13, 2026 affecting Skyhigh SWG (Skyhigh SWG) and 281 (Tokyo SWG PoP 281), lasting 24m. The incident has been resolved; the full update timeline is below.

Started: Feb 13, 2026, 10:36 AM UTC
Resolved: Feb 13, 2026, 11:01 AM UTC
Duration: 24m
Detected by Pingoru: Feb 13, 2026, 10:36 AM UTC

Affected components

Skyhigh SWG (Skyhigh SWG)281 (Tokyo SWG PoP 281)

Update timeline

identified Feb 13, 2026, 10:36 AM UTC

We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
investigating Feb 13, 2026, 10:37 AM UTC

We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
resolved Feb 13, 2026, 11:01 AM UTC

We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.