Skyhigh Security incident

Singapore PoP experienced high latency while connecting from EU region

Minor Resolved View vendor source →

Skyhigh Security experienced a minor incident on January 27, 2026 affecting Skyhigh SWG (Skyhigh SWG) and 285 (Singapore SWG PoP 285), lasting 43m. The incident has been resolved; the full update timeline is below.

Started
Jan 27, 2026, 07:06 AM UTC
Resolved
Jan 27, 2026, 07:49 AM UTC
Duration
43m
Detected by Pingoru
Jan 27, 2026, 07:06 AM UTC

Affected components

Skyhigh SWG (Skyhigh SWG)285 (Singapore SWG PoP 285)

Update timeline

  1. identified Jan 27, 2026, 07:06 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Jan 27, 2026, 07:09 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. investigating Jan 27, 2026, 07:15 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  4. investigating Jan 27, 2026, 07:15 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  5. resolved Jan 27, 2026, 07:49 AM UTC

    Issue has resolved