Skyhigh Security incident

Incident - Service degradation on multiple pops

Skyhigh Security experienced a minor incident on January 21, 2026 affecting Skyhigh SWG (Skyhigh SWG) and 203 (Paris SWG PoP 203) and 1 more component, lasting 36m. The incident has been resolved; the full update timeline is below.

Started: Jan 21, 2026, 04:20 PM UTC
Resolved: Jan 21, 2026, 04:57 PM UTC
Duration: 36m
Detected by Pingoru: Jan 21, 2026, 04:20 PM UTC

Affected components

Skyhigh SWG (Skyhigh SWG)203 (Paris SWG PoP 203)211 (Frankfurt SWG PoP 211)239 (Milan SWG PoP 239)243 (Manchester SWG PoP 243)286 (Hong Kong SWG PoP 286)

Update timeline

identified Jan 21, 2026, 04:20 PM UTC

We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
investigating Jan 21, 2026, 04:24 PM UTC

We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
investigating Jan 21, 2026, 04:26 PM UTC

We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
resolved Jan 21, 2026, 04:57 PM UTC

The issue is resolved.