Skyhigh Security incident

Incident - Latency between EU and LATAM regions

Skyhigh Security experienced a minor incident on February 23, 2026 affecting Skyhigh SWG (Skyhigh SWG) and 206 (Sao Paulo SWG PoP 206) and 1 more component, lasting 18m. The incident has been resolved; the full update timeline is below.

Started: Feb 23, 2026, 06:14 PM UTC
Resolved: Feb 23, 2026, 06:32 PM UTC
Duration: 18m
Detected by Pingoru: Feb 23, 2026, 06:14 PM UTC

Affected components

Skyhigh SWG (Skyhigh SWG)206 (Sao Paulo SWG PoP 206)207 (Rio De Janeiro SWG PoP 207)266 (Bogota SWG PoP 266)398 (Sao Paulo SWG PoP 398)436 (Sao Paulo SWG PoP 436)441 (Sao Paulo SWG PoP 441)

Update timeline

identified Feb 23, 2026, 06:14 PM UTC

We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
investigating Feb 23, 2026, 06:15 PM UTC

We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
investigating Feb 23, 2026, 06:17 PM UTC

We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
resolved Feb 23, 2026, 06:32 PM UTC

Latency issue between EU and LATAM regions is resolved.