Skyhigh Security incident

Incident - Latency between EU and LATAM regions

Minor Resolved View vendor source →
Started
Feb 23, 2026, 06:14 PM UTC
Resolved
Feb 23, 2026, 06:32 PM UTC
Duration
18m
Detected by Pingoru
Feb 23, 2026, 06:14 PM UTC

Affected components

Skyhigh SWG (Skyhigh SWG)206 (Sao Paulo SWG PoP 206)207 (Rio De Janeiro SWG PoP 207)266 (Bogota SWG PoP 266)398 (Sao Paulo SWG PoP 398)436 (Sao Paulo SWG PoP 436)441 (Sao Paulo SWG PoP 441)

Update timeline

  1. identified Feb 23, 2026, 06:14 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Feb 23, 2026, 06:15 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. investigating Feb 23, 2026, 06:17 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  4. resolved Feb 23, 2026, 06:32 PM UTC

    Latency issue between EU and LATAM regions is resolved.

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