Skyhigh Security incident

Incident - Inline Email DLP Processing impacted in SPOP-SJC-API-POP

Minor Resolved View vendor source →

Skyhigh Security experienced a minor incident on January 23, 2026 affecting Skyhigh CASB (Skyhigh CASB) and spop-sjc-api-pop (N.Virginia DLP PoP), lasting 1h 46m. The incident has been resolved; the full update timeline is below.

Started
Jan 23, 2026, 01:47 AM UTC
Resolved
Jan 23, 2026, 03:33 AM UTC
Duration
1h 46m
Detected by Pingoru
Jan 23, 2026, 01:47 AM UTC

Affected components

Skyhigh CASB (Skyhigh CASB)spop-sjc-api-pop (N.Virginia DLP PoP)

Update timeline

  1. investigating Jan 23, 2026, 01:47 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Jan 23, 2026, 01:48 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. investigating Jan 23, 2026, 02:03 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  4. investigating Jan 23, 2026, 02:26 AM UTC

    We are currently investigating an issue with Inline Email DLP processing. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  5. investigating Jan 23, 2026, 02:57 AM UTC

    We are currently investigating an issue with Inline Email DLP processing. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  6. investigating Jan 23, 2026, 03:12 AM UTC

    We are currently investigating an issue with Inline Email DLP processing. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  7. resolved Jan 23, 2026, 03:33 AM UTC

    We are currently investigating an issue with Inline Email DLP processing. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.