Skyhigh Security incident

Incident - Auto policy download failures for an ePO to SSE migrated policy

Minor Resolved View vendor source →

Skyhigh Security experienced a minor incident on January 30, 2026 affecting Policy (Policy), lasting 2d 12h. The incident has been resolved; the full update timeline is below.

Started
Jan 30, 2026, 05:57 PM UTC
Resolved
Feb 02, 2026, 06:34 AM UTC
Duration
2d 12h
Detected by Pingoru
Jan 30, 2026, 05:57 PM UTC

Affected components

Policy (Policy)

Update timeline

  1. identified Jan 30, 2026, 05:57 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Jan 30, 2026, 05:58 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. investigating Jan 30, 2026, 05:59 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  4. investigating Jan 30, 2026, 09:43 PM UTC

    We are currently investigating an issue that may impact SCP policies under UCE cloud. Some users may receive an old/wrong ePO originated SCP Policy. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  5. resolved Feb 02, 2026, 06:34 AM UTC

    Issue resolved.