Skyhigh Security Outage History
Skyhigh Security degraded · 1 active incident · 1 long-running issue View live status →Pingoru has recorded 171 incidents for Skyhigh Security: 171 in the last 12 months and 50 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 26 | 382 of 720 (53%) |
| May 2026 | 6 | 14 of 744 (2%) |
| June 2026 | 20 | 174 of 720 (24%) |
| July 2026 | 23 | 75 of 744 (10%) |
| August 2026 | 15 | 33 of 744 (4%) |
| September 2026 | 18 | 19 of 720 (3%) |
| October 2026 | 14 | 95 of 591 (16%) |
Incidents, newest first
Minor April 16, 2026 Incident - Latency observed 1h 35m Skyhigh SWG (Skyhigh SWG), 206 (Sao Paulo SWG PoP 206), 207 (Rio De Janeiro SWG PoP 207), 398 (Sao Paulo SWG PoP 398) and 2 more
Started Apr 16, 2026, 11:05 AM UTC· resolved Apr 16, 2026, 12:40 PM UTC
- identified Apr 16, 2026, 11:05 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Apr 16, 2026, 11:56 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Apr 16, 2026, 12:40 PM UTC
Incident resolved
Major April 16, 2026 Incident - Skyhigh Security UI Dashboard inaccessible in USPROD 1h 7m Skyhigh CASB (Skyhigh CASB), production-us (production-us)
Started Apr 16, 2026, 04:30 AM UTC· resolved Apr 16, 2026, 05:37 AM UTC
- identified Apr 16, 2026, 04:30 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Apr 16, 2026, 05:37 AM UTC
Issue has been resolved
- resolved Apr 16, 2026, 05:37 AM UTC
Incident resolved
Minor April 14, 2026 Incident - Delay in processing NRT DLP events in EU Prod 2h 22m Skyhigh CASB (Skyhigh CASB), production-eu (production-eu), Data Loss Prevention (Data Loss Prevention)
Started Apr 14, 2026, 12:13 PM UTC· resolved Apr 14, 2026, 02:35 PM UTC
- identified Apr 14, 2026, 12:13 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Apr 14, 2026, 12:14 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Apr 14, 2026, 02:35 PM UTC
Incident resolved
Minor April 10, 2026 Incident - Service Degradation: Web analytics Interface via Skyhigh Security UI 5h 55m Skyhigh CASB (Skyhigh CASB), production-us (production-us), production-eu (production-eu)
Started Apr 10, 2026, 07:42 PM UTC· resolved Apr 11, 2026, 01:38 AM UTC
- identified Apr 10, 2026, 07:42 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Apr 10, 2026, 07:44 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Apr 10, 2026, 07:53 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Apr 11, 2026, 01:38 AM UTC
This issue is resolved.
Minor April 10, 2026 Incident - No Slack DLP Event Processed in Singapore 2h 43m Skyhigh CASB (Skyhigh CASB), production-us (production-us)
Started Apr 10, 2026, 07:42 AM UTC· resolved Apr 10, 2026, 10:25 AM UTC
- identified Apr 10, 2026, 07:42 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Apr 10, 2026, 07:43 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Apr 10, 2026, 10:25 AM UTC
The issue has been resolved.
Minor April 9, 2026 Incident - Loss of DSPM events in EU region 40m Skyhigh CASB (Skyhigh CASB), production-eu (production-eu), Data Loss Prevention (Data Loss Prevention)
Started Apr 09, 2026, 09:45 AM UTC· resolved Apr 09, 2026, 10:25 AM UTC
- identified Apr 09, 2026, 09:45 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Apr 09, 2026, 10:00 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Apr 09, 2026, 10:25 AM UTC
Issue has been resolved
Minor April 9, 2026 Intermittent slowness in API Response 6h 30m Skyhigh CASB (Skyhigh CASB), production-eu (production-eu), Data Loss Prevention (Data Loss Prevention)
Started Apr 09, 2026, 06:40 AM UTC· resolved Apr 09, 2026, 01:10 PM UTC
- identified Apr 09, 2026, 06:40 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Apr 09, 2026, 11:03 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Apr 09, 2026, 01:10 PM UTC
Issue has been resolved
Minor April 8, 2026 Incident - Network Latency Observed from Hong Kong to New Delhi (Noida) 1h 23m Skyhigh SWG (Skyhigh SWG), 202 (Noida SWG PoP 202), 286 (Hong Kong SWG PoP 286)
Started Apr 08, 2026, 12:10 AM UTC· resolved Apr 08, 2026, 01:33 AM UTC
- identified Apr 08, 2026, 12:10 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Apr 08, 2026, 12:11 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Apr 08, 2026, 01:33 AM UTC
This issue has been resolved
Minor April 7, 2026 Incident - Event Drops Observed for MS OneDrive and SharePoint in US/EU Prod 6d 4h Skyhigh CASB (Skyhigh CASB), production-us (production-us), production-eu (production-eu)
Started Apr 07, 2026, 08:24 AM UTC· resolved Apr 13, 2026, 01:23 PM UTC
- identified Apr 07, 2026, 08:24 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Apr 07, 2026, 08:25 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Apr 13, 2026, 01:23 PM UTC
Issue has been resolved
Minor April 3, 2026 Incident - Log storage backend experiencing service degradation in the London region 3h 26m Skyhigh SWG (Skyhigh SWG), Logging (Logging)
Started Apr 03, 2026, 05:00 PM UTC· resolved Apr 03, 2026, 08:26 PM UTC
- identified Apr 03, 2026, 05:00 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Apr 03, 2026, 07:52 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Apr 03, 2026, 07:53 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Apr 03, 2026, 08:26 PM UTC
The issue is resolved.
Minor April 1, 2026 Incident - Policy replication delay 2h 50m Policy (Policy), 293 (Ashburn VA SWG PoP 293)
Started Apr 01, 2026, 02:23 AM UTC· resolved Apr 01, 2026, 05:13 AM UTC
- investigating Apr 01, 2026, 02:23 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Apr 01, 2026, 02:24 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Apr 01, 2026, 05:13 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
Minor March 31, 2026 Incident - Partial impact to policy management and EDM scanning in GovCloud 9m Skyhigh CASB (Skyhigh CASB), glovcloud-us (GovCloud SuperPoP)
Started Mar 31, 2026, 09:33 PM UTC· resolved Mar 31, 2026, 09:43 PM UTC
- identified Mar 31, 2026, 09:33 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Mar 31, 2026, 09:37 PM UTC
The issue is resolved.
- resolved Mar 31, 2026, 09:43 PM UTC
The issue is resolved.
Minor March 30, 2026 Incident - Potential O365 Login Issues using reverse proxy 8d 13h Skyhigh CASB (Skyhigh CASB), production-us (production-us), production-eu (production-eu)
Started Mar 30, 2026, 04:02 PM UTC· resolved Apr 08, 2026, 06:00 AM UTC
- identified Mar 30, 2026, 04:02 PM UTC
We are investigating login failures for users accessing Office 365 through our reverse proxy services without using Single Sign-On (SSO). A Microsoft change is causing it. A fix will be rolled out soon. For assistance, please contact Skyhigh Support.
- investigating Mar 30, 2026, 04:02 PM UTC
We are investigating login failures for users accessing Office 365 through our reverse proxy services without using Single Sign-On (SSO). A Microsoft change is causing it. A fix will be rolled out soon. For assistance, please contact Skyhigh Support.
- investigating Mar 31, 2026, 02:00 PM UTC
We are investigating login failures for users accessing Office 365 through our reverse proxy services without using Single Sign-On (SSO). A Microsoft change is causing it. A fix will be rolled out soon. For assistance, please contact Skyhigh Support.
- resolved Apr 08, 2026, 06:00 AM UTC
The issue has been resolved.
Minor March 24, 2026 Incident - Service Degradation on Skyhigh Security UI in US 53m Skyhigh CASB (Skyhigh CASB), production-us (production-us)
Started Mar 24, 2026, 07:40 PM UTC· resolved Mar 24, 2026, 08:33 PM UTC
- identified Mar 24, 2026, 07:40 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Mar 24, 2026, 07:46 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Mar 24, 2026, 07:49 PM UTC
We are currently investigating an issue that may incident data availability in Dashboard. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Mar 24, 2026, 07:51 PM UTC
We are currently investigating an issue that may impact incident data availability in Dashboard. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Mar 24, 2026, 08:33 PM UTC
We are currently investigating an issue that may impact incident data availability in Dashboard. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
Minor March 18, 2026 Latency observed in LTAM region 15m Skyhigh SWG (Skyhigh SWG), 206 (Sao Paulo SWG PoP 206), 207 (Rio De Janeiro SWG PoP 207)
Started Mar 18, 2026, 12:17 PM UTC· resolved Mar 18, 2026, 12:33 PM UTC
- identified Mar 18, 2026, 12:17 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Mar 18, 2026, 12:18 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Mar 18, 2026, 12:33 PM UTC
The issue has been resolved.
Minor March 18, 2026 Incident - Delay in processing NRT DLP events for OneDrive and SharePoint in US Prod 6d 1h Skyhigh CASB (Skyhigh CASB), production-us (production-us)
Started Mar 18, 2026, 11:21 AM UTC· resolved Mar 24, 2026, 12:39 PM UTC
- identified Mar 18, 2026, 11:21 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Mar 18, 2026, 11:22 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Mar 24, 2026, 12:39 PM UTC
Issue has been resolved
Minor March 18, 2026 Service Degradation on Amsterdam region 14m Skyhigh SWG (Skyhigh SWG), 242 (Amsterdam SWG PoP 242)
Started Mar 18, 2026, 09:14 AM UTC· resolved Mar 18, 2026, 09:29 AM UTC
- identified Mar 18, 2026, 09:14 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Mar 18, 2026, 09:15 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Mar 18, 2026, 09:29 AM UTC
The issue is resolved.
Minor March 17, 2026 Service degradation on Singapore region 1h 41m Skyhigh SWG (Skyhigh SWG), 285 (Singapore SWG PoP 285)
Started Mar 17, 2026, 07:29 AM UTC· resolved Mar 17, 2026, 09:10 AM UTC
- identified Mar 17, 2026, 07:29 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Mar 17, 2026, 07:30 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Mar 17, 2026, 09:10 AM UTC
The issue is resolved.
Minor March 14, 2026 Delay in Inline Email DLP processing in Sydney region 30m Skyhigh CASB (Skyhigh CASB), production-us (production-us)
Started Mar 14, 2026, 06:38 AM UTC· resolved Mar 14, 2026, 07:09 AM UTC
- identified Mar 14, 2026, 06:38 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Mar 14, 2026, 06:56 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Mar 14, 2026, 07:06 AM UTC
Now inline emails are getting processed, incidents getting created.
- resolved Mar 14, 2026, 07:09 AM UTC
Now inline emails are getting processed, incidents getting created.
Minor March 13, 2026 Incident - Latency detected in Frankfurt region. 6h Skyhigh SWG (Skyhigh SWG), 211 (Frankfurt SWG PoP 211)
Started Mar 13, 2026, 07:01 AM UTC· resolved Mar 13, 2026, 01:02 PM UTC
- identified Mar 13, 2026, 07:01 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Mar 13, 2026, 07:02 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Mar 13, 2026, 08:53 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Mar 13, 2026, 08:56 AM UTC
Mitigation is in place - traffic is rerouted
- investigating Mar 13, 2026, 09:50 AM UTC
Issue mitigated rerouting will remain in place
- resolved Mar 13, 2026, 01:02 PM UTC
All traffic rerouted. Frankfurt is in maintenance mode. No customer impact expected. Your protections remains fully functional.
Minor March 12, 2026 Incident - Service Degradation on Brazil Region 50m Skyhigh SWG (Skyhigh SWG), 206 (Sao Paulo SWG PoP 206), 207 (Rio De Janeiro SWG PoP 207), 398 (Sao Paulo SWG PoP 398) and 2 more
Started Mar 12, 2026, 05:57 PM UTC· resolved Mar 12, 2026, 06:48 PM UTC
- identified Mar 12, 2026, 05:57 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Mar 12, 2026, 05:58 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Mar 12, 2026, 06:48 PM UTC
This issue is resolved.
Minor March 11, 2026 Latency issue observed toward the EU region from Tokyo 50m Skyhigh SWG (Skyhigh SWG), 281 (Tokyo SWG PoP 281)
Started Mar 11, 2026, 04:09 AM UTC· resolved Mar 11, 2026, 05:00 AM UTC
- identified Mar 11, 2026, 04:09 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Mar 11, 2026, 04:10 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Mar 11, 2026, 04:42 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Mar 11, 2026, 05:00 AM UTC
This issue is resolved.
Minor March 4, 2026 Incident - Latency issue observed between US and APAC regions 1h 4m Skyhigh SWG (Skyhigh SWG), 201 (Hong Kong SWG PoP 201), 202 (Noida SWG PoP 202), 281 (Tokyo SWG PoP 281) and 6 more
Started Mar 04, 2026, 06:43 AM UTC· resolved Mar 04, 2026, 07:47 AM UTC
- identified Mar 04, 2026, 06:43 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Mar 04, 2026, 06:44 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Mar 04, 2026, 07:47 AM UTC
Issue has been resolved
Minor February 26, 2026 Incident - Latency Issue detected in EU and APAC Regions 1h 1m Skyhigh SWG (Skyhigh SWG), 266 (Bogota SWG PoP 266)
Started Feb 26, 2026, 12:25 PM UTC· resolved Feb 26, 2026, 01:27 PM UTC
- identified Feb 26, 2026, 12:25 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Feb 26, 2026, 12:29 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Feb 26, 2026, 01:27 PM UTC
After disabling the problematic ISP, latency is normal again, Issue is resolved.
Minor February 25, 2026 Incident - Sendgrid Suspension 1h 39m Skyhigh CASB (Skyhigh CASB), production-us (production-us), production-eu (production-eu), glovcloud-us (GovCloud SuperPoP)
Started Feb 25, 2026, 03:15 AM UTC· resolved Feb 25, 2026, 04:54 AM UTC
- identified Feb 25, 2026, 03:15 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Feb 25, 2026, 03:24 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Feb 25, 2026, 04:54 AM UTC
Twilio restored the service at 02:00 UTC, and the issue has been resolved.