Qualys Outage History

The Qualys Cloud Operations team is investigating an issue where patch scans and jobs are failing. Further details will be provided as they become available. The ticket reference for this incident is IM-12617

Qualys Cloud Platform Operations is currently investigating a data synchronization issue that affects the latest vulnerability information displayed on the AV, CSAM, and CA dashboards/widgets, as well as in the QQL results within the portal modules. Although this issue is occurring, the data remains accessible through ASR reports and VM reports. Some users may experience longer-than-expected delays in the synchronization of data with the UI. Further updates will be shared as they become available. The ticket reference for this incident is IM-12610.

Qualys Cloud Platform Operations is currently investigating an issue that causes errors when launching On-Demand Reports. Some users may encounter errors or experience longer-than-expected launch times for their reports. We will provide updates as more information becomes available. Ticket reference for this issue: IM-12607.

The Qualys Cloud Platform Operations team has identified an issue where scheduled VM/PC scans and reports are currently failing. Our team is actively investigating the root cause and working toward a resolution. Further updates will be provided as more information becomes available. Incident Reference: IM-12600

Qualys Cloud Operations has detected an issue impacting WAS/TAS authentication scans when parameterized credentials are used in the latest WAS 10.16 release. Further updates will be shared as they become available. Workaround: As a temporary workaround, users are advised to disable the “Add credentials to Selenium Script” option and instead manually hardcode the required credential values directly into the Selenium script. This approach has been verified to restore successful authentication. The ticket reference for this incident is IM-12596.

Qualys Cloud Platform Operations is currently investigating an issue causing a delay in VM scan processing. Some users will notice a delay in the time it takes for data captured via VM scans to become available in the UI and Reports. Further updates will be shared as they become available. The ticket reference for this incident is IM-12595.

US Platform 1, US Platform 2, US Platform 3, US Platform 4, EU Platform 1, EU Platform 2, AU Platform 1, UK Platform1, AE Platform 1 are currently experiencing issues where the scheduled report was not launched at the scheduled time. The Qualys Cloud Platform Operations team is actively investigating the issue. Reference Incident: IM-12593

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

Impact : Container Security (CS) Users may experience a delay in scan processing for containers and images from API/UI. The customer may not able to view details of images that are scanned via CI/CD sensor. The Qualys Cloud Platform Operations team is actively investigating the issue on EU Platform 1. The ticket reference for this incident is IM-12592.

Qualys Cloud Platform Operations is currently investigating an issue that is causing delay in scan processing for containers via API/UI. Further details will be provided as they become available. The ticket reference for this incident is IM-12584

US Platform 2, US Platform 3, EU Platform2 and In Platform 1 are currently experiencing slowness when loading the policy audit module. The Qualys Cloud Platform Operations team is actively investigating the issue. Further updates will be shared as they become available. The ticket reference for this incident is IM-12583

We are currently investigating this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

The Qualys Cloud Operations team is investigating an issue where users are experiencing a sync delay when creating a new user in the administration module. Further details will be provided as they become available. The ticket reference for this incident is IM-12579.

Qualys Cloud Platform Operations Team is currently investigating an issue on US Platform 1 where the VM scans are stuck in Loading state due to high lag on JDC topic. Further updates will be shared as they become available. The ticket Reference for this incident is IM-12580.

Customers running tag-based QQL queries in the VMDR Vulnerabilities tab and in GAV/CSAM may observe that some assets are not being returned in the results. This issue is impacting multiple dashboards, widgets, and all users.

The Qualys Cloud Operations Team is investigating the issue causing access to the Policy Audit UI. Ticket reference for this activity: IM-12578

We are continuing to investigate this issue.

Qualys Cloud Platform Operations is currently investigating an issue where users will notice slowness while loading the Dashboard and a delay in scan processing for containers on the UI/API Further updates will be shared as they become available. The ticket reference for this incident is IM-12577.

Qualys Cloud Operations team is currently investigating an issue that is causing a delay in the processing of VM scan events. This is impacting Scanner and Cloud Agent only at this time. Further details will be provided as they become available. The ticket reference for this incident is IM-12576.

Qualys Cloud Operations team is still investigating the root cause. Further details will be provided as they become available.

The Qualys Cloud Operations team is investigating an issue where users are unable to create new virtual, containerized, or offline scanner appliances. Further details will be provided as they become available. The ticket reference for this incident is IM-12574.

Qualys Cloud Operations is currently investing an issue impacting the performance of Host Asset API within VMDR as well as launching On Demand Reports (HTML, PDF) within the Web Application Scanning module. Further updates will be shared as they become available. The ticket reference for this incident is IM-12572.

Qualys Cloud Platform Operations has identified an issue causing PA/SCA agent backlogs on EU Platform 2. Further updates will be shared as they become available. Ticket reference for this activity: IM-12571

We are currently investigating this issue.

Qualys Cloud Operations team is currently investigating an issue that is causing a delay in the processing of VM scan events. This is impacting Scanner and Cloud Agent only at this time. Further details will be provided as they become available. The ticket reference for this incident is IM-12565.

Qualys Cloud Operations team is currently investigating an issue since lag observed on VM scan events. Scans are getting finished but not processed and is having an impact only on VM. Further details will be provided as they become available. The ticket reference for this incident is IM-12567.

The Qualys Cloud Operations team is investigating an issue where deployment jobs can be created but remain in the queue; however, newly created jobs are not appearing in the UI and are not taking effect in the application. Further details will be provided as they become available. The ticket reference for this incident is IM-12566.

We are continuing to investigate this issue.

Qualys Cloud Platform Operations is investigating an issue causing Connector Validation Runscope failures in AWS Connector processing. Users may experience issues where endpoints are not reachable from AWS. Further updates will be shared as they become available.

Qualys Cloud Platform Operations is investigating an issue causing Connector Validation failures in AWS Connector processing. Users may experience issues when endpoints are unreachable from AWS. Based on current observations, AWS connectors will enter an ERROR state if any of the affected region are selected. Also, due to the same issue, AWS connectors are in a queued state on the US Platform 1 If me-south-1 (Bahrain) remains enabled in your multi-region connectors, the connector will enter an Error state and stop processing ALL regions, including healthy ones. This means your visibility into security posture will be completely lost across all AWS regions until it is resolved. Impacted regions: AWS Middle East (Bahrain) – me-south-1 As a workaround, customers/users can temporarily unselect this region until AWS services are fully restored. Immediate Action Required, to restore connector functionality for your other regions: 1. Navigate to TotalCloud → Connectors → [Your AWS Connector] 2. Click Edit Connector 3. Under Regions, uncheck me-south-1 (Bahrain) 4. Click Save 5. Connector will resume scanning other regions within 5-10 minutes Alternative (API): bash# Remove me-south-1 from connector regions curl -X PATCH https://api.totalcloud.io/v1/connectors/{connector-id} \ -H "Authorization: Bearer YOUR_TOKEN" \ -d '{"regions": ["us-east-1", "us-west-2", "eu-west-1"]}' # exclude me-south-1 AWS service status can be tracked here: https://health.aws.amazon.com/health/status Further updates will be shared as they become available. The incident ticket for reference is IM-12562.

US Platform 2 is currently experiencing issues with the UI login. The Qualys Cloud Platform Operations team is actively investigating the login issue. Further updates will be shared as they become available. The ticket reference for this incident is IM-12561.

US Platform 2 is currently experiencing issues with the Qualys API and the UI login. The Qualys Cloud Platform Operations team is actively investigating the API and login issue. Further updates will be shared as they become available. The ticket reference for this incident is IM-12559.