Qualys Outage History

Qualys degraded · 1 active incident View live status →

Qualys had 161 outages in the last 2 years totaling 850h 37m of downtime — averaging 6.6 incidents per month.

There were 161 Qualys outages since January 22, 2026 totaling 850h 37m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.qualys.com

Minor September 29, 2026

US Platform 4: Delay in data processing to the UI for Portal modules [IM-12885]

Detected by Pingoru
Sep 29, 2026, 04:39 AM UTC
Resolved
Oct 01, 2026, 01:36 AM UTC
Duration
1d 20h
Affected: Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)AssetView (AV)Cloud Agent (CA)Unified Dashboard (UD)
Timeline · 5 updates
  1. investigating Sep 29, 2026, 04:39 AM UTC

    Qualys Cloud Platform Operations is currently investigating an issue on US Platform 4 that is causing an indexing delay. Users will notice that information will take longer than expected time to be visible within Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), VM Dashboard, and Cloud Agent UI. Further updates will be shared as they become available. Ticket Reference for this incident: IM-12885.

  2. investigating Sep 29, 2026, 08:06 PM UTC

    We are continuing to investigate the issue and are working to identify the underlying cause. We will provide additional updates as more information becomes available.

  3. identified Sep 30, 2026, 04:57 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Sep 30, 2026, 09:20 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Oct 01, 2026, 01:36 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical September 28, 2026

US Platform 1: UI logins failing( IM-12884)

Detected by Pingoru
Sep 28, 2026, 02:06 PM UTC
Resolved
Sep 28, 2026, 06:04 PM UTC
Duration
3h 57m
Affected: Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)AssetView (AV)CertView (CERT)Cloud Agent (CA)Total CloudContainer Security (CS)Continuous Monitoring (CM)Endpoint Detection and Response (EDR)File Integrity Monitoring (FIM)Malware Detection (MD)Out-of-Band Configuration Assessment (OCA)Network Passive Sensor (PS)Patch Management (PM)PCI Compliance (PCI)Policy Audit (PA)Qualys Gateway Service (QGS)Security Assessment Questionnaire (SAQ)Security Configuration Assessment (SCA)VMDR MobileThreat Protection (TP)Vulnerability Management (VM)Web Application Scanning (WAS)SaaS Detection and Response (SDR)Custom Assessment and Remediation (CAR)Unified Dashboard (UD)Connector CentralizationQualys Flow (QFLOW)VMDR OTEnterprise TruRisk Management (ETM)TotalAI
Timeline · 4 updates
  1. investigating Sep 28, 2026, 02:06 PM UTC

    The Qualys Cloud Platform Operations team is currently investigating an issue affecting the Qualys Platform 1. As a result, customers may experience a login issue. Please note that there is no impact on scan processing or API functionality. As a temporary workaround, users can access their scans through the following URL: https://qualysguard.qualys.com/fo/scan/scanList.php. Further updates will be provided as they become available.

  2. identified Sep 28, 2026, 02:19 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 28, 2026, 02:42 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 28, 2026, 06:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 28, 2026

EU Platform 2: Users accessing VMDR module getting redirected to login page [IM-12883]

Detected by Pingoru
Sep 28, 2026, 08:57 AM UTC
Resolved
Sep 28, 2026, 07:16 PM UTC
Duration
10h 18m
Affected: Vulnerability Management (VM)
Timeline · 3 updates
  1. investigating Sep 28, 2026, 08:57 AM UTC

    Qualys Cloud Platform Operations is currently investigating an issue that is causing users getting redirected to the login page when attempting to navigate to VMDR Module. Further updates will be shared as they become available.

  2. monitoring Sep 28, 2026, 12:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 28, 2026, 07:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 16, 2026

US Platform 3: Delay in data processing to the UI and via API (IM-12872)

Detected by Pingoru
Sep 16, 2026, 08:24 PM UTC
Resolved
Sep 18, 2026, 05:08 PM UTC
Duration
1d 20h
Affected: Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)AssetView (AV)Cloud Agent (CA)Unified Dashboard (UD)
Timeline · 4 updates
  1. investigating Sep 16, 2026, 08:24 PM UTC

    Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 3 that is causing a delay in processing the data to the UI. Users will notice that information takes longer than expected to become available in UI and via API for AssetView, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available. The ticket reference for this incident is IM-12872.

  2. identified Sep 16, 2026, 11:39 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 18, 2026, 04:58 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 18, 2026, 05:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 16, 2026

AE Platform 1: Qualys UI Login issue with MFA enabled user [IM-12869]

Detected by Pingoru
Sep 16, 2026, 07:39 AM UTC
Resolved
Sep 16, 2026, 07:55 AM UTC
Duration
16m
Affected: Vulnerability Management (VM)Vulnerability Management (VM)
Timeline · 3 updates
  1. investigating Sep 16, 2026, 07:39 AM UTC

    Incident Notification Qualys Cloud Platform Operations is actively investigating an issue causing login failures for users with MFA enabled. Impact: Users with MFA enabled may be unable to log in to the Qualys platform. Further updates will be provided as more information becomes available. Incident Reference: IM-12869Incident Notification Qualys Cloud Platform Operations is actively investigating an issue causing login failures for users with MFA enabled. Impact: Users with MFA enabled may be unable to log in to the Qualys AE platform. Further updates will be provided as more information becomes available. Incident Reference: IM-12869

  2. investigating Sep 16, 2026, 07:45 AM UTC

    We are continuing to investigate this issue.

  3. resolved Sep 16, 2026, 07:55 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 16, 2026

IN Platform 1: Qualys UI Login Impacted Intermittently [IM-12868]

Detected by Pingoru
Sep 16, 2026, 12:22 AM UTC
Resolved
Sep 16, 2026, 04:40 PM UTC
Duration
16h 18m
Affected: Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)AssetView (AV)Cloud Agent (CA)CertView (CERT)Total CloudContainer Security (CS)Continuous Monitoring (CM)Endpoint Detection and Response (EDR)File Integrity Monitoring (FIM)Malware Detection (MD)Out-of-Band Configuration Assessment (OCA)Network Passive Sensor (PS)Patch Management (PM)PCI Compliance (PCI)Policy Audit (PA)Qualys Gateway Service (QGS)Security Assessment Questionnaire (SAQ)Security Configuration Assessment (SCA)VMDR MobileThreat Protection (TP)Vulnerability Management (VM)Web Application Scanning (WAS)SaaS Detection and Response (SDR)Unified Dashboard (UD)Custom Assessment and Remediation (CAR)Connector CentralizationQualys Flow (QFLOW)VMDR OTEnterprise TruRisk Management (ETM)Total AI
Timeline · 4 updates
  1. investigating Sep 16, 2026, 12:22 AM UTC

    Qualys Cloud Platform Operations is actively investigating an issue causing intermittent login failures and degraded performance for certain services. Some users may experience intermittent login issues, API failures, slower-than-normal response times, and scan processing delays. Further updates will be provided as additional information becomes available. The ticket reference for this incident is IM-12868.

  2. identified Sep 16, 2026, 02:04 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 16, 2026, 01:52 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 16, 2026, 04:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 14, 2026

Multiple Shared Platforms : Patch Deployment Failures for KB5123099 – FileHashValidationFailed Error (IM-12864)

Detected by Pingoru
Sep 14, 2026, 11:26 AM UTC
Resolved
Sep 16, 2026, 04:40 PM UTC
Duration
2d 5h
Affected: Patch Management (PM)Patch Management (PM)Patch Management (PM)Patch Management (PM)Patch Management (PM)Patch Management (PM)Patch Management (PM)Patch Management (PM)Patch Management (PM)Patch Management (PM)Patch Management (PM)Patch Management (PM)Patch Management (PM)Patch Management (PM)
Timeline · 5 updates
  1. investigating Sep 14, 2026, 11:26 AM UTC

    Qualys Cloud Platform Operations is currently investigating an issue affecting Patch deployment for KB5123099 across multiple platforms. This issue is resulting in patch deployment failures with the error FileHashValidationFailed. The team is actively investigating the issue, and we will share further updates as more information becomes available. Ticket reference: IM-12864

  2. investigating Sep 14, 2026, 06:21 PM UTC

    We are continuing to investigate this issue.

  3. identified Sep 14, 2026, 09:31 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Sep 15, 2026, 08:06 PM UTC

    A fix has been implemented. Now that the correct hash has been validated, in order for this patch to install, users will need to redeploy the patch by performing one of the following: 1). Create new job with the patch included 2). Re-run of the previous job created 3). cloning the old job and execute If the Patch is cached, reset will be required as the cached patch will have the same download URL when the error was first observed and continue to fail install. Once the patch is redeployed, hash validation and patch install will be successful

  5. resolved Sep 16, 2026, 04:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 9, 2026

US Platform 1, US Platform 4, EU Platform 1, CA Platform 1: Container security Module is failing with HTTP 500 [IM-12857]

Detected by Pingoru
Sep 09, 2026, 07:03 PM UTC
Resolved
Sep 10, 2026, 01:56 PM UTC
Duration
18h 52m
Affected: Container Security (CS)Container Security (CS)Container Security (CS)Container Security (CS)
Timeline · 4 updates
  1. investigating Sep 09, 2026, 07:03 PM UTC

    Qualys Cloud Platform Operations is currently investigating an issue impacting users who are unable to access the Container Security (CS) module. Affected users may encounter an HTTP 500 Error when accessing the Container Security (CS) Module. Further updates will be shared as they become available. The ticket reference for this incident is IM-12857.

  2. identified Sep 09, 2026, 10:24 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 10, 2026, 01:15 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 10, 2026, 01:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 9, 2026

US Platform 1, US Platform 2, US Platform 3, EU Platform 2: Whitelabel Error Page appears while accessing the Admin Module and the associated tabs in the Admin Module [IM-12852]

Detected by Pingoru
Sep 09, 2026, 10:55 AM UTC
Resolved
Sep 10, 2026, 03:37 PM UTC
Duration
1d 4h
Affected: Vulnerability Management (VM)Vulnerability Management (VM)Vulnerability Management (VM)Vulnerability Management (VM)
Timeline · 3 updates
  1. investigating Sep 09, 2026, 10:55 AM UTC

    Qualys Cloud Platform Operations is currently investigating an issue impacting users who are unable to access the "Activity Logs" section under the Admin module. Affected users may encounter a "Whitelabel Error Page" when attempting to view the Activity Logs. Further updates will be shared as they become available. The ticket reference for this incident is IM-12852.

  2. identified Sep 09, 2026, 12:47 PM UTC

    The issue has been identified and our Engineering team is working on the fix.

  3. resolved Sep 10, 2026, 03:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 4, 2026

US Platform 1: Delay in Data Reflection in UI (IM-12844)

Detected by Pingoru
Sep 04, 2026, 03:41 PM UTC
Resolved
Sep 08, 2026, 05:36 AM UTC
Duration
3d 13h
Affected: Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)AssetView (AV)Cloud Agent (CA)Vulnerability Management (VM)Unified Dashboard (UD)
Timeline · 4 updates
  1. investigating Sep 04, 2026, 03:41 PM UTC

    Qualys Cloud Platform Operations is currently investigating an issue on US Platform 1 that is causing an indexing delay. Users will notice that information will take longer than expected time to be visible within AssetView, VM Dashboard, and Cloud Agent UI, CSAM/GAV and Unified Dashboard, Customers may also see a drop in agent count. Further updates will be shared as they become available. The ticket reference for this incident is IM-12844

  2. identified Sep 04, 2026, 09:24 PM UTC

    We have identified the underlying cause of the issue and are working to implement a mitigation. We will continue to provide updates on our progress.

  3. monitoring Sep 07, 2026, 09:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 08, 2026, 05:36 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 3, 2026

IN Platform 1: Login Redirection Issue (IM-12843)

Detected by Pingoru
Sep 03, 2026, 04:07 PM UTC
Resolved
Sep 03, 2026, 10:14 PM UTC
Duration
6h 7m
Affected: Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)AssetView (AV)Cloud Agent (CA)CertView (CERT)Container Security (CS)Continuous Monitoring (CM)File Integrity Monitoring (FIM)Malware Detection (MD)Out-of-Band Configuration Assessment (OCA)Qualys Gateway Service (QGS)Security Assessment Questionnaire (SAQ)VMDR MobileConnector Centralization
Timeline · 5 updates
  1. investigating Sep 03, 2026, 04:07 PM UTC

    Qualys Cloud Operations is currently investigating an issue causing users to be redirected to login on IN Platform 1, this is observed in the UI and API for the following modules selected. Scans are not impacted at this time. Further updates will be shared as they become available. The ticket reference for this incident is IM-12843. Workaround: Successful login can be accessed by navigating to: https://qualysguard.qg1.apps.qualys.in/fo/tools/module_landing.php?module=prod_scans

  2. identified Sep 03, 2026, 05:27 PM UTC

    The issue has been identified and a fix is being implemented. Additional modules were found to be impacted and added as a result (PM, UD).

  3. identified Sep 03, 2026, 05:27 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Sep 03, 2026, 08:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Sep 03, 2026, 10:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 1, 2026

EU Platform 1: High Lag on Data Sync Service [IM-12841]

Detected by Pingoru
Sep 01, 2026, 02:13 PM UTC
Resolved
Sep 02, 2026, 04:44 PM UTC
Duration
1d 2h
Affected: Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)AssetView (AV)Cloud Agent (CA)Vulnerability Management (VM)Unified Dashboard (UD)
Timeline · 4 updates
  1. investigating Sep 01, 2026, 02:13 PM UTC

    Qualys Cloud Platform Operations is currently investigating an issue causing performance degradation in AV, AI, New VM Dashboard, and CAUI module on Qualys EU Platform 1. Some users may notice that VM and PC data are taking longer than expected to appear in AV, the AI New VM Dashboard, and the Cloud Agent UI.

  2. identified Sep 01, 2026, 04:44 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 01, 2026, 10:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 02, 2026, 04:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 27, 2026

IN Platform1: CSAM asset information is not loading (IM-12838)

Detected by Pingoru
Aug 27, 2026, 09:19 PM UTC
Resolved
Aug 28, 2026, 02:54 AM UTC
Duration
5h 34m
Affected: Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)
Timeline · 3 updates
  1. investigating Aug 27, 2026, 09:19 PM UTC

    The Qualys Cloud Platform Operations team is currently investigating an issue where asset information is not loading. We will provide further updates as they become available.

  2. monitoring Aug 27, 2026, 11:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 28, 2026, 02:54 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 26, 2026

US Platform 3: Delay in Data Reflection in UI (IM-12837)

Detected by Pingoru
Aug 26, 2026, 06:05 PM UTC
Resolved
Aug 28, 2026, 03:40 AM UTC
Duration
1d 9h
Affected: Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)AssetView (AV)Cloud Agent (CA)Vulnerability Management (VM)Unified Dashboard (UD)
Timeline · 3 updates
  1. investigating Aug 26, 2026, 06:05 PM UTC

    Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 3 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible in AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available. The ticket reference for this incident is IM-12837

  2. monitoring Aug 26, 2026, 11:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 28, 2026, 03:40 AM UTC

    This incident has been resolved.

Read the full incident report →

Major August 26, 2026

US Platform 2: Portal Indexing Lag (IM-12836)

Detected by Pingoru
Aug 26, 2026, 01:06 PM UTC
Resolved
Aug 28, 2026, 03:32 AM UTC
Duration
1d 14h
Affected: Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)AssetView (AV)Cloud Agent (CA)Vulnerability Management (VM)Unified Dashboard (UD)
Timeline · 4 updates
  1. investigating Aug 26, 2026, 01:06 PM UTC

    Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 2 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible in AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Note: All scans and APIs are functioning properly. Further updates will be shared as they become available.

  2. investigating Aug 26, 2026, 01:07 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Aug 26, 2026, 08:17 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 28, 2026, 03:32 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 22, 2026

US Platform 3: Delay in QDS score population for affected vulnerabilities in UI (IM-12831)

Detected by Pingoru
Aug 22, 2026, 04:01 PM UTC
Resolved
Aug 25, 2026, 01:42 AM UTC
Duration
2d 9h
Affected: Vulnerability Management (VM)Unified Dashboard (UD)Enterprise TruRisk Management (ETM)
Timeline · 5 updates
  1. investigating Aug 22, 2026, 04:01 PM UTC

    Qualys Cloud Platform Operations is currently investigating an issue on US Platform 3 where there is delay in QDS (Qualys Detection Score) being calculated/populated for affected vulnerabilities in the UI. We are actively investigating the issue. Further updates will be shared as they become available. The ticket reference for this incident is IM-12831.

  2. identified Aug 23, 2026, 04:08 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 23, 2026, 11:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Aug 24, 2026, 09:09 PM UTC

    Mitigation steps have been completed, and service functionality has been restored. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.

  5. resolved Aug 25, 2026, 01:42 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 20, 2026

US Platform 4: Several Modules Inaccessible (IM-12829)

Detected by Pingoru
Aug 20, 2026, 02:15 PM UTC
Resolved
Aug 20, 2026, 03:20 PM UTC
Duration
1h 4m
Affected: Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)File Integrity Monitoring (FIM)Policy Audit (PA)Vulnerability Management (VM)Total Cloud
Timeline · 4 updates
  1. investigating Aug 20, 2026, 02:15 PM UTC

    Qualys Cloud Operations is currently investigating an issue causing intermittent access failure to several modules on US Platform 4, this is impacting both UI and API services for these applications. Further updates will be shared as they become available. The ticket reference for this incident is IM-12829.

  2. identified Aug 20, 2026, 02:17 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 20, 2026, 03:04 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 20, 2026, 03:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 20, 2026

US Platform 3: Login Redirection Issue (IM-12828)

Detected by Pingoru
Aug 20, 2026, 01:57 PM UTC
Resolved
Aug 20, 2026, 04:06 PM UTC
Duration
2h 9m
Affected: Vulnerability Management (VM)
Timeline · 3 updates
  1. investigating Aug 20, 2026, 01:57 PM UTC

    Qualys Cloud Operations is currently investigating an issue causing users to be redirected to the login page on US Platform 3. As a workaround, this URL can be utilized to bypass login for now: https://qualysguard.qg3.apps.qualys.com/portal-front/ Further updates will be shared as they become available. The ticket reference for this incident is IM-12828.

  2. monitoring Aug 20, 2026, 03:03 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 20, 2026, 04:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 19, 2026

EU03, AU01 and CA01 Platforms: False-Positive Vulnerability Findings with Cloud Agent for Windows 6.5 / 6.6 (IM-12827)

Detected by Pingoru
Aug 19, 2026, 10:47 PM UTC
Resolved
Aug 19, 2026, 10:52 PM UTC
Duration
4m
Affected: Cloud Agent (CA)Cloud Agent (CA)Cloud Agent (CA)
Timeline · 2 updates
  1. identified Aug 19, 2026, 10:47 PM UTC

    Qualys Cloud Operations has observed an issue with Cloud Agent for Windows versions 6.5 and 6.6 that may cause certain vulnerability detections to be reported as false positives. Only QIDs whose detection logic reads a file from disk and evaluates its file version may be impacted. This is a reporting issue only and does not indicate any change to the actual security posture of affected hosts. The incident ticket for reference is IM-12827.

  2. resolved Aug 19, 2026, 10:52 PM UTC

    This incident has been resolved. The affected version was rolled out only to the EU03, AU01, and CA01 platforms, and the published agent version on these platforms has already been reverted to 6.4 to prevent further agents from auto-upgrading. A fix has already been identified and will be delivered in Cloud Agent for Windows 6.7.2, starting rollout on August 24, 2026.

Read the full incident report →

Minor August 14, 2026

US Platform 3: Cloud Agents Not Reporting Current VM Data (IM-12820)

Detected by Pingoru
Aug 14, 2026, 05:25 PM UTC
Resolved
Aug 15, 2026, 07:46 PM UTC
Duration
1d 2h
Affected: Cloud Agent (CA)
Timeline · 4 updates
  1. investigating Aug 14, 2026, 05:25 PM UTC

    Qualys Cloud Operations is currently investigating issue on US Platform 3 where Cloud Agents are currently scanning and checking in but are not reporting current vulnerability results. Users will observe that their agents are still displaying historical data. Further updates will be shared as they become available. The ticket reference for this incident is IM-12820

  2. monitoring Aug 14, 2026, 11:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Aug 15, 2026, 07:11 PM UTC

    Mitigation steps have been completed, and service functionality has been restored. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.

  4. resolved Aug 15, 2026, 07:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 11, 2026

US Platform 1: CA UI and PA UI Impacted (IM-12816)

Detected by Pingoru
Aug 11, 2026, 04:15 PM UTC
Resolved
Aug 12, 2026, 01:18 AM UTC
Duration
9h 2m
Affected: Cloud Agent (CA)Policy Audit (PA)
Timeline · 5 updates
  1. investigating Aug 11, 2026, 04:15 PM UTC

    Qualys Cloud Operations is currently investigating an issue on US Platform 1 that is causing the CA module to load with blank results along with the PA module to load with an error message. Further updates will be shared as they become available. The ticket reference for this incident is IM-12816.

  2. investigating Aug 11, 2026, 08:15 PM UTC

    We are continuing to investigate this issue.

  3. identified Aug 11, 2026, 09:28 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Aug 11, 2026, 09:48 PM UTC

    Mitigation steps have been completed, and service functionality has been restored. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.

  5. resolved Aug 12, 2026, 01:18 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 11, 2026

US Platform 3: Delay in Data Reflection in UI (IM-12795)

Detected by Pingoru
Aug 11, 2026, 03:54 PM UTC
Resolved
Aug 14, 2026, 11:14 AM UTC
Duration
2d 19h
Affected: Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)AssetView (AV)Cloud Agent (CA)Total CloudVulnerability Management (VM)Unified Dashboard (UD)Qualys Flow (QFLOW)
Timeline · 8 updates
  1. investigating Aug 11, 2026, 03:54 PM UTC

    Qualys Cloud Platform Operations is currently investigating an issue on US Platform 3 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible within AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available. The ticket reference for this incident is IM-12795

  2. investigating Aug 11, 2026, 09:52 PM UTC

    We are continuing to investigate the issue and are working to identify the underlying cause. We will provide additional updates as more information becomes available.

  3. investigating Aug 12, 2026, 01:41 PM UTC

    Qualys Operations and Engineering teams continue working on the issue that is causing the indexing delay. We will provide additional updates as more information becomes available.

  4. investigating Aug 12, 2026, 05:22 PM UTC

    We are continuing to investigate this issue.

  5. investigating Aug 12, 2026, 05:23 PM UTC

    We are continuing to investigate this issue.

  6. identified Aug 12, 2026, 09:26 PM UTC

    We have identified the underlying cause of the issue and are working to implement a mitigation. We will continue to provide updates on our progress.

  7. monitoring Aug 13, 2026, 03:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  8. resolved Aug 14, 2026, 11:14 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 7, 2026

US Platform 1: High Lag on Data Sync Service [IM-12813]

Detected by Pingoru
Aug 07, 2026, 03:27 PM UTC
Resolved
Aug 11, 2026, 05:36 PM UTC
Duration
4d 2h
Affected: Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)AssetView (AV)Cloud Agent (CA)Vulnerability Management (VM)Unified Dashboard (UD)
Timeline · 5 updates
  1. investigating Aug 07, 2026, 03:28 PM UTC

    Qualys Cloud Platform Operations is currently investigating an issue causing performance degradation in AV, AI, New VM Dashboard, and CAUI module on Qualys US Platform 1. Some users may notice that VM and PC data is taking longer than expected to be visible within AV, AI New VM Dashboard, and Cloud Agent UI. Ticket reference for this activity is: IM-12813.

  2. identified Aug 07, 2026, 04:59 PM UTC

    We have identified the underlying cause of the issue and are working to implement a mitigation. We will continue to provide updates on our progress.

  3. monitoring Aug 10, 2026, 08:07 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Aug 10, 2026, 09:02 PM UTC

    Mitigation steps have been completed, and service functionality has been restored. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.

  5. resolved Aug 11, 2026, 05:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 7, 2026

EU Platform 2: Delay in VM Scan Processing [IM-12811]

Detected by Pingoru
Aug 07, 2026, 10:36 AM UTC
Resolved
Aug 12, 2026, 03:49 AM UTC
Duration
4d 17h
Affected: Vulnerability Management (VM)
Timeline · 5 updates
  1. investigating Aug 07, 2026, 10:36 AM UTC

    Qualys Cloud Platform Operations is currently investigating an issue causing a delay in VM scan processing in the EU Platform 2. Some users will notice a delay in the time it takes for data captured via VM scans to become available in the UI. Further updates will be shared as they become available. The ticket reference for this incident is IM-12811

  2. identified Aug 07, 2026, 11:47 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Aug 10, 2026, 09:09 PM UTC

    We have identified the underlying cause of the issue and are working to implement a mitigation. We will continue to provide updates on our progress.

  4. monitoring Aug 11, 2026, 04:21 PM UTC

    Mitigation steps have been completed, and service functionality has been restored. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.

  5. resolved Aug 12, 2026, 03:49 AM UTC

    This incident has been resolved.

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