Qualys Outage History

Qualys is up right now

Qualys had 87 outages in the last 2 years totaling 1470h 25m of downtime — averaging 3.6 incidents per month.

There were 87 Qualys outages since January 22, 2026 totaling 1470h 25m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.qualys.com

Minor June 16, 2026

EU Platform 1: Degraded Performance Observed for Multiple Modules [IM-12710]

Detected by Pingoru
Jun 16, 2026, 06:18 AM UTC
Resolved
Jun 16, 2026, 09:40 AM UTC
Duration
3h 21m
Affected: Vulnerability Management (VM)Web Application Scanning (WAS)Connector Centralization
Timeline · 4 updates
  1. investigating Jun 16, 2026, 06:18 AM UTC

    Qualys Cloud Platform Operations is currently investigating an issue on the Qualys EU Platform 1 affecting multiple modules as follows. - Connectors stuck in “Synchronizing” - WAS job stuck in Running - Newly created users may not be synchronized at this time Further updates will be shared as they become available.

  2. identified Jun 16, 2026, 06:31 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 16, 2026, 06:51 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 16, 2026, 09:40 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical June 11, 2026

US Platform 1: High Lag observed on Cloud Agent scan processing service [IM-12704]

Detected by Pingoru
Jun 11, 2026, 09:00 PM UTC
Resolved
Jun 13, 2026, 07:29 PM UTC
Duration
1d 22h
Affected: Cloud Agent (CA)
Timeline · 5 updates
  1. identified Jun 11, 2026, 09:00 PM UTC

    Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 1 causing a Cloud Agents scan processing backlog. Users will notice that the latest information related to the following modules: Cloud Agent, Vulnerability Management, Policy Audit, Asset View, and Asset Inventory will take longer than expected. Further updates will be shared as they become available.

  2. monitoring Jun 12, 2026, 05:29 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jun 12, 2026, 05:29 AM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Jun 12, 2026, 06:19 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Jun 13, 2026, 07:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 11, 2026

US Platform 2: High Lag observed on scan processing service that has impacted scans [IM-12703]

Detected by Pingoru
Jun 11, 2026, 10:57 AM UTC
Resolved
Jun 15, 2026, 07:42 AM UTC
Duration
3d 20h
Affected: Vulnerability Management (VM)
Timeline · 5 updates
  1. investigating Jun 11, 2026, 10:57 AM UTC

    Qualys Cloud Platform Operations Team is currently investigating an issue on the US Platform 2, causing a High Lag on the scan processing service. Further updates will be shared as they become available The ticket reference for this incident is IM-12703.

  2. identified Jun 11, 2026, 12:27 PM UTC

    The issue has been identified and a fix is being implemented.

  3. investigating Jun 12, 2026, 08:28 AM UTC

    We are currently investigating this issue.

  4. monitoring Jun 12, 2026, 02:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jun 15, 2026, 07:42 AM UTC

    This incident has been resolved.

Read the full incident report →

Major June 10, 2026

US Platform 1: High Lag observed on scan processing service that has impacted scans [IM-12699]

Detected by Pingoru
Jun 10, 2026, 12:40 PM UTC
Resolved
Jun 11, 2026, 06:19 PM UTC
Duration
1d 5h
Affected: Vulnerability Management (VM)
Timeline · 4 updates
  1. investigating Jun 10, 2026, 12:40 PM UTC

    Qualys Cloud Platform Operations Team is currently investigating an issue on US Platform 1 causing a High Lag on Scan processing service. Further updates will be shared as they become available.

  2. identified Jun 10, 2026, 04:33 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 10, 2026, 09:04 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 11, 2026, 06:19 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical June 8, 2026

EU Platform 2 : UI login, api and scan issue (IM-12694)

Detected by Pingoru
Jun 08, 2026, 03:48 PM UTC
Resolved
Jun 08, 2026, 10:49 PM UTC
Duration
7h 1m
Affected: Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)AssetView (AV)CertView (CERT)Cloud Agent (CA)Total CloudContainer Security (CS)Continuous Monitoring (CM)Endpoint Detection and Response (EDR)File Integrity Monitoring (FIM)Malware Detection (MD)Out-of-Band Configuration Assessment (OCA)Network Passive Sensor (PS)Patch Management (PM)PCI Compliance (PCI)Policy Audit (PA)Qualys Gateway Service (QGS)SaaS Detection and Response (SDR)Security Assessment Questionnaire (SAQ)Security Configuration Assessment (SCA)VMDR MobileThreat Protection (TP)Vulnerability Management (VM)Web Application Scanning (WAS)Unified Dashboard (UD)Connector CentralizationCustom Assessment and Remediation (CAR)Qualys Flow (QFLOW)VMDR OTEnterprise TruRisk Management (ETM)Total AI
Timeline · 4 updates
  1. investigating Jun 08, 2026, 03:48 PM UTC

    EU Platform 2 is currently experiencing service interruptions. UI login, API access, and scans are impacted. The Qualys Operations team is investigating the issue.

  2. identified Jun 08, 2026, 04:07 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 08, 2026, 04:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 08, 2026, 10:49 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 5, 2026

US Platform 1: Container Security (CS) users may experience a delay in scan processing for containers via API/UI (IM-12689)

Detected by Pingoru
Jun 05, 2026, 10:39 AM UTC
Resolved
Jun 06, 2026, 05:08 PM UTC
Duration
1d 6h
Affected: Container Security (CS)
Timeline · 3 updates
  1. investigating Jun 05, 2026, 10:39 AM UTC

    Qualys Cloud Platform Operations is currently investigating an issue where Container Security (CS) Users may experience a delay in scan processing for containers and images via the API/UI. The customer may not be able to view details of images scanned with the sensor and Q-Scanner. Further details will be provided as they become available. The ticket reference for this incident is IM-12689

  2. monitoring Jun 06, 2026, 12:37 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 06, 2026, 05:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical June 4, 2026

US Platform 2 : UI/API is inaccessible (IM-12688)

Detected by Pingoru
Jun 04, 2026, 01:15 PM UTC
Resolved
Jun 04, 2026, 03:44 PM UTC
Duration
2h 28m
Affected: Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)AssetView (AV)CertView (CERT)Cloud Agent (CA)Total CloudContainer Security (CS)Continuous Monitoring (CM)Endpoint Detection and Response (EDR)File Integrity Monitoring (FIM)Malware Detection (MD)Out-of-Band Configuration Assessment (OCA)Network Passive Sensor (PS)Patch Management (PM)PCI Compliance (PCI)Policy Audit (PA)Qualys Gateway Service (QGS)Security Assessment Questionnaire (SAQ)Security Configuration Assessment (SCA)VMDR MobileThreat Protection (TP)Vulnerability Management (VM)Web Application Scanning (WAS)SaaS Detection and Response (SDR)Custom Assessment and Remediation (CAR)Unified Dashboard (UD)Connector CentralizationQualys Flow (QFLOW)VMDR OTEnterprise TruRisk Management (ETM)TotalAI
Timeline · 3 updates
  1. investigating Jun 04, 2026, 01:15 PM UTC

    Qualys Cloud Platform Operations is currently investigating an issue causing the US Platform 2 UI/API to be inaccessible. Impacted - Scans, Reports and APIs. Further updates will be shared as they become available.

  2. monitoring Jun 04, 2026, 02:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 04, 2026, 03:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 4, 2026

EU Platform 1: Slow performance observed for WAS and CSAM API (IM-12687)

Detected by Pingoru
Jun 04, 2026, 10:33 AM UTC
Resolved
Jun 15, 2026, 07:01 AM UTC
Duration
10d 20h
Affected: Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)Web Application Scanning (WAS)
Timeline · 6 updates
  1. investigating Jun 04, 2026, 10:33 AM UTC

    Qualys Cloud Operations has identified the issue causing degraded performance in the WAS and CSAM APIs. Some users may experience intermittent errors. The team is currently working on a fix. Further updates will be provided as they become available. The ticket reference for this incident is IM-12687.

  2. investigating Jun 05, 2026, 11:39 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Jun 08, 2026, 11:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. identified Jun 09, 2026, 01:17 AM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Jun 12, 2026, 06:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jun 15, 2026, 07:01 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical June 1, 2026

EU Platform 2 : UI is Inaccessible for multiple modules (IM-12682).

Detected by Pingoru
Jun 01, 2026, 07:03 AM UTC
Resolved
Jun 02, 2026, 12:18 AM UTC
Duration
17h 14m
Affected: Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)CertView (CERT)Total CloudContainer Security (CS)File Integrity Monitoring (FIM)Policy Audit (PA)Threat Protection (TP)Vulnerability Management (VM)Connector Centralization
Timeline · 7 updates
  1. investigating Jun 01, 2026, 07:03 AM UTC

    Qualys Cloud Platform Operations is currently investigating an issue causing the EU Platform 2 UI to become unavailable for multiple modules. Further updates will be shared as they become available. Ticket reference for this activity: IM-12682

  2. investigating Jun 01, 2026, 07:33 AM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 01, 2026, 07:56 AM UTC

    We are continuing to investigate this issue.

  4. investigating Jun 01, 2026, 08:00 AM UTC

    We are continuing to investigate this issue.

  5. identified Jun 01, 2026, 11:28 AM UTC

    The issue has been identified and a fix is being implemented.

  6. monitoring Jun 01, 2026, 01:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved Jun 02, 2026, 12:18 AM UTC

    This incident has been resolved.

Read the full incident report →

Major May 31, 2026

EU Platform 03: Slowness during Login (IM-12681)

Detected by Pingoru
May 31, 2026, 12:22 PM UTC
Resolved
Jun 01, 2026, 11:27 AM UTC
Duration
23h 4m
Affected: Vulnerability Management (VM)
Timeline · 4 updates
  1. investigating May 31, 2026, 12:22 PM UTC

    The Qualys Cloud Platform Operations team is currently investigating an issue affecting the Qualys EU Platform 3. As a result, customers may experience slow performance when logging into Qualysguard FO, and the VMDR dashboard may take longer to load.

  2. investigating May 31, 2026, 12:23 PM UTC

    We are continuing to investigate this issue.

  3. monitoring May 31, 2026, 09:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 01, 2026, 11:27 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 29, 2026

US Platform 3 : Slowness observed in the WAS/TAS module [IM-12680]

Detected by Pingoru
May 29, 2026, 09:02 PM UTC
Resolved
May 30, 2026, 06:27 PM UTC
Duration
21h 25m
Affected: Web Application Scanning (WAS)
Timeline · 3 updates
  1. investigating May 29, 2026, 09:02 PM UTC

    Qualys Cloud Platform Operations is currently investigating an issue causing slowness in the WAS/TAS module on the US platform 03. Further updates will be shared as they become available. The ticket reference for this incident is IM-12680.

  2. monitoring May 30, 2026, 12:45 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 30, 2026, 06:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 27, 2026

Multiple Shared Platforms: Agent Re-provision Via Purge Rule Issue (IM-12674)

Detected by Pingoru
May 27, 2026, 02:29 PM UTC
Resolved
May 27, 2026, 09:17 PM UTC
Duration
6h 47m
Affected: Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)
Timeline · 3 updates
  1. investigating May 27, 2026, 02:29 PM UTC

    Qualys Cloud Operations has identified an issue with our agent re-provision feature within our purge rules that is impacting the provisioning of agents post deletion. A fix is currently being worked on. Further details will be shared as they become available. The ticket reference for this incident is IM-12674

  2. monitoring May 27, 2026, 04:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 27, 2026, 09:17 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 27, 2026

US Platform 3 : Connectors are stuck in Synchronizing state [IM-12673]

Detected by Pingoru
May 27, 2026, 03:20 AM UTC
Resolved
May 28, 2026, 01:22 AM UTC
Duration
22h 2m
Affected: Total Cloud
Timeline · 4 updates
  1. investigating May 27, 2026, 03:20 AM UTC

    Qualys Cloud Platform Operations is investigating an issue for the connectors stuck in synchronizing state. Further updates will be shared as they become available. Ticket reference for this incident: IM-12673.

  2. identified May 27, 2026, 02:32 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 27, 2026, 09:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 28, 2026, 01:22 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 26, 2026

US Platforms 2 and 3: WAS Scans Not Progressing (IM-12671)

Detected by Pingoru
May 26, 2026, 04:03 PM UTC
Resolved
May 27, 2026, 11:55 AM UTC
Duration
19h 52m
Affected: Web Application Scanning (WAS)Web Application Scanning (WAS)
Timeline · 3 updates
  1. investigating May 26, 2026, 04:03 PM UTC

    Qualys Cloud Operations is currently investigating an issue on US Platforms 2 and 3 causing WAS Scans to not progress. Further updates will be shared as they become available. The ticket reference for this incident is IM-12671

  2. monitoring May 27, 2026, 11:12 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 27, 2026, 11:55 AM UTC

    This incident has been resolved.

Read the full incident report →

Major May 25, 2026

US GOV Platform 1: Qualys UI Login Issue [IM-12670]

Detected by Pingoru
May 25, 2026, 12:39 PM UTC
Resolved
May 27, 2026, 02:31 PM UTC
Duration
2d 1h
Affected: Container Security (CS)Continuous Monitoring (CM)File Integrity Monitoring (FIM)Vulnerability Management (VM)Threat Protection (TP)Web Application Scanning (WAS)Unified Dashboard (UD)Policy Audit (PA)Patch Management (PM)CertView (CERT)Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)Cloud Agent (CA)Endpoint Detection and Response (EDR)Out-of-Band Configuration Assessment (OCA)Custom Assessment and Remediation (CAR)Qualys Flow (QFLOW)SaaS Detection and Response (SDR)Network Passive Sensor (PS)Total CloudConnector CentralizationTotalAI
Timeline · 4 updates
  1. investigating May 25, 2026, 12:39 PM UTC

    Qualys Cloud Operations is currently investigating an issue affecting user login to US GOV Platform 1. We will provide further updates as they become available. For reference, the ticket number for this incident is IM-12670.

  2. investigating May 25, 2026, 04:26 PM UTC

    We are continuing to investigate this issue.

  3. monitoring May 25, 2026, 11:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 27, 2026, 02:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 23, 2026

IN Platform 1: Qualys UI Login Issue [IM-12668]

Detected by Pingoru
May 23, 2026, 01:25 AM UTC
Resolved
May 24, 2026, 07:43 AM UTC
Duration
1d 6h
Affected: Policy Audit (PA)Vulnerability Management (VM)
Timeline · 3 updates
  1. investigating May 23, 2026, 01:25 AM UTC

    Qualys Cloud Operations is currently investigating an issue affecting user login to IN Platform 1. As a temporary workaround, users can log in using the following link: [https://qualysguard.qg1.apps.qualys.in/portal-front]. QWEB modules (Vulnerability Management (VM) and Policy Audit (PA)) are not loading at this time. However, other features, such as API scans, reports, and other modules, are functioning normally. We will provide further updates as they become available. For reference, the ticket number for this incident is IM-12668.

  2. monitoring May 23, 2026, 03:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 24, 2026, 07:43 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical May 21, 2026

US Platform 1: WAS Scan Failures (IM-12667)

Detected by Pingoru
May 21, 2026, 02:44 PM UTC
Resolved
May 21, 2026, 06:11 PM UTC
Duration
3h 26m
Affected: Web Application Scanning (WAS)
Timeline · 3 updates
  1. investigating May 21, 2026, 02:44 PM UTC

    Qualys Cloud Operations is currently investigating an issue causing WAS scans to fail to launch due to scanner unavailability. Further updates will be shared as they become available. The ticket reference for this incident is IM-12667

  2. monitoring May 21, 2026, 05:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 21, 2026, 06:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 20, 2026

EU Platform 2: Delay in VM Scan Processing [IM-12659]

Detected by Pingoru
May 20, 2026, 12:46 PM UTC
Resolved
May 26, 2026, 03:01 PM UTC
Duration
6d 2h
Affected: Cloud Agent (CA)Vulnerability Management (VM)
Timeline · 5 updates
  1. investigating May 20, 2026, 12:46 PM UTC

    Qualys Cloud Platform Operations is currently investigating an issue causing a delay in VM scan processing. Some users will notice a delay in the time it takes for data captured via VM scans to become available in the UI and Reports. Further updates will be shared as they become available. The ticket reference for this incident is IM-12659.

  2. investigating May 21, 2026, 05:01 PM UTC

    We are continuing to investigate this issue to understand the delays in Scanner and Cloud Agent VM scan processing.

  3. identified May 23, 2026, 03:17 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring May 25, 2026, 01:35 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved May 26, 2026, 03:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical May 19, 2026

EU Platform 2: PC Scan Processing Degradation (IM-12624)

Detected by Pingoru
May 19, 2026, 10:24 PM UTC
Resolved
Jun 12, 2026, 01:50 AM UTC
Duration
23d 3h
Affected: Policy Audit (PA)
Timeline · 5 updates
  1. investigating May 19, 2026, 10:24 PM UTC

    Qualys Cloud Platform Operations is currently investigating an issue causing degradation in PC scan processing on Qualys EU Platform 2. Users may expect a delay in the PC data availability on the UI. Further updates will be shared as they become available. Ticket reference for this incident: IM-12624.

  2. investigating May 21, 2026, 05:00 PM UTC

    We are continuing to investigate this issue.

  3. identified May 23, 2026, 03:07 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring May 28, 2026, 07:17 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jun 12, 2026, 01:50 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 18, 2026

US Platform 1: Slowness Loading PA UI (IM-12655)

Detected by Pingoru
May 18, 2026, 02:01 PM UTC
Resolved
May 18, 2026, 06:42 PM UTC
Duration
4h 41m
Affected: Policy Audit (PA)
Timeline · 3 updates
  1. investigating May 18, 2026, 02:01 PM UTC

    The Qualys Cloud Platform Operations team is currently investigating an issue affecting the Qualys US Platform 1. As a result, customers may experience slow performance when logging into PA Module may take longer to load. Further updates will be provided as they become available. The ticket reference for this incident is IM-12655.

  2. monitoring May 18, 2026, 03:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 18, 2026, 06:42 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 18, 2026

AE Platform 1: Slowness Loading VMDR UI (IM-12654)

Detected by Pingoru
May 18, 2026, 10:23 AM UTC
Resolved
May 18, 2026, 06:42 PM UTC
Duration
8h 18m
Affected: Vulnerability Management (VM)
Timeline · 3 updates
  1. investigating May 18, 2026, 10:23 AM UTC

    The Qualys Cloud Platform Operations team is currently investigating an issue affecting the Qualys AE Platform 1. As a result, customers may experience slow performance when logging into Qualysguard FO, and the VMDR dashboard may take longer to load. Please note that there is no impact on scan processing or API functionality. Further updates will be provided as they become available. The ticket reference for this incident is IM-12654.

  2. monitoring May 18, 2026, 10:43 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 18, 2026, 06:42 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 17, 2026

EU Platform 3: VM and PC Scheduled scans are not getting triggered (IM-12653)

Detected by Pingoru
May 17, 2026, 08:37 PM UTC
Resolved
May 17, 2026, 09:07 PM UTC
Duration
30m
Affected: Policy Audit (PA)Vulnerability Management (VM)
Timeline · 3 updates
  1. investigating May 17, 2026, 08:37 PM UTC

    Qualys Cloud Platform Operations is currently investigating an issue causing some VM and PC Scheduled scans not getting triggered. On-demand scans are working fine. Further updates will be shared as they become available. Ticket reference for this incident: IM-12653.

  2. monitoring May 17, 2026, 08:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 17, 2026, 09:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 14, 2026

EU Platform 2: Unable to load Appliances tab in VMDR [IM-12647]

Detected by Pingoru
May 14, 2026, 09:24 AM UTC
Resolved
May 14, 2026, 02:28 PM UTC
Duration
5h 4m
Affected: Vulnerability Management (VM)
Timeline · 3 updates
  1. investigating May 14, 2026, 09:24 AM UTC

    Qualys Cloud Platform Operations is currently investigating an issue where the Appliances tab in VMDR is not loading. Further updates will be shared as they become available. The ticket reference for this incident is IM-12647.

  2. identified May 14, 2026, 12:24 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved May 14, 2026, 02:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 13, 2026

EU Platform 2: Delay in VM Scan Processing [IM-12643]

Detected by Pingoru
May 13, 2026, 01:44 PM UTC
Resolved
May 16, 2026, 04:55 AM UTC
Duration
2d 15h
Affected: Vulnerability Management (VM)
Timeline · 4 updates
  1. investigating May 13, 2026, 01:44 PM UTC

    Qualys Cloud Platform Operations is currently investigating an issue causing a delay in VM scan processing. Some users will notice a delay in the time it takes for data captured via VM scans to become available in the UI and Reports. Further updates will be shared as they become available. The ticket reference for this incident is IM-12643.

  2. identified May 14, 2026, 08:09 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 15, 2026, 09:52 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 16, 2026, 04:55 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 13, 2026

US Platform 2 : Delay in VM Scan Processing [IM-12642]

Detected by Pingoru
May 13, 2026, 11:28 AM UTC
Resolved
May 14, 2026, 07:45 AM UTC
Duration
20h 16m
Affected: Policy Audit (PA)Policy Audit (PA)Vulnerability Management (VM)Vulnerability Management (VM)
Timeline · 7 updates
  1. investigating May 13, 2026, 11:28 AM UTC

    Qualys Cloud Platform Operations is currently investigating an issue causing a delay in VM/PC scan processing. Some users will notice a delay in the time it takes for data captured via VM/PC scans to become available in the UI and Reports. Further updates will be shared as they become available. The ticket reference for this incident is IM-12642.

  2. investigating May 13, 2026, 11:33 AM UTC

    We are continuing to investigate this issue.

  3. investigating May 13, 2026, 12:21 PM UTC

    We are continuing to investigate this issue.

  4. identified May 13, 2026, 01:14 PM UTC

    The issue has been identified and a fix is being implemented.

  5. identified May 13, 2026, 01:46 PM UTC

    During our investigating it was concluded that the impact is only limited to delay in VM scan processing for US2 POD. Some users will notice a delay in the time it takes for data captured via VM scans to become available in the UI and Reports. Further updates will be shared as they become available. The ticket reference for this incident is IM-12642.

  6. monitoring May 13, 2026, 05:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved May 14, 2026, 07:45 AM UTC

    This incident has been resolved.

Read the full incident report →