Qualys Outage History

Qualys degraded · 1 active incident View live status →

Qualys had 131 outages in the last 2 years totaling 973h 28m of downtime — averaging 5.4 incidents per month.

There were 131 Qualys outages since January 22, 2026 totaling 973h 28m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.qualys.com

Minor July 31, 2026

US Platforms 1 and 2: Slowness Observed in Unified Dashboard (IM-12794)

Detected by Pingoru
Jul 31, 2026, 07:16 PM UTC
Resolved
Aug 01, 2026, 03:02 AM UTC
Duration
7h 46m
Affected: Unified Dashboard (UD)Unified Dashboard (UD)
Timeline · 5 updates
  1. identified Jul 31, 2026, 07:16 PM UTC

    Qualys Cloud Operations has observed an issue causing slowness with loading dashboards and data within our Unified Dashboard module. A fix has already been identified and is currently in progress of being implemented. Further updates will be shared as they become available. The ticket reference for this incident is IM-12794

  2. identified Jul 31, 2026, 07:57 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Jul 31, 2026, 08:13 PM UTC

    As a workaround, to bypass the page loading is to use this URL path (after .com): /fo/home/startGuide.php

  4. monitoring Jul 31, 2026, 11:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Aug 01, 2026, 03:02 AM UTC

    This incident has been resolved.

Read the full incident report →

Major July 30, 2026

PCI Platform: PCI scans are reported as failed in PCI accounts (IM-12792)

Detected by Pingoru
Jul 30, 2026, 06:40 AM UTC
Resolved
Jul 30, 2026, 08:22 PM UTC
Duration
13h 41m
Affected: PCI Platform
Timeline · 4 updates
  1. investigating Jul 30, 2026, 06:40 AM UTC

    Qualys Cloud Platform Operations is investigating an issue causing PCI scans to end in failed status in PCI accounts. Further updates will be shared as they become available. The ticket reference for this activity is IM-12792.

  2. identified Jul 30, 2026, 05:35 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 30, 2026, 06:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 30, 2026, 08:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 30, 2026

US Platform 1: High Lag on Data Sync Service [IM-12791]

Detected by Pingoru
Jul 30, 2026, 03:05 AM UTC
Resolved
Aug 01, 2026, 12:13 AM UTC
Duration
1d 21h
Affected: Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)AssetView (AV)Cloud Agent (CA)Vulnerability Management (VM)Unified Dashboard (UD)
Timeline · 5 updates
  1. investigating Jul 30, 2026, 03:05 AM UTC

    Qualys Cloud Platform Operations is currently investigating an issue causing performance degradation in AV, AI, New VM Dashboard, and CAUI module on Qualys EU Platform 2. Some users may notice that VM and PC data is taking longer than expected to be visible within AV, AI New VM Dashboard, and Cloud Agent UI. Dynamic tag evaluation may also get impacted due to this. Further updates will be shared as they become available.

  2. identified Jul 30, 2026, 11:03 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jul 30, 2026, 02:18 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Jul 31, 2026, 11:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Aug 01, 2026, 12:13 AM UTC

    This incident has been resolved.

Read the full incident report →

Major July 29, 2026

EU Platform 2: High Lag on Data Sync Service [IM-12790]

Detected by Pingoru
Jul 29, 2026, 03:34 AM UTC
Resolved
Aug 04, 2026, 04:28 AM UTC
Duration
6d
Affected: Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)AssetView (AV)Cloud Agent (CA)Vulnerability Management (VM)Unified Dashboard (UD)
Timeline · 6 updates
  1. investigating Jul 29, 2026, 03:34 AM UTC

    Qualys Cloud Platform Operations is currently investigating an issue causing performance degradation in AV, AI, New VM Dashboard, and CAUI module on Qualys EU Platform 2. Some users may notice that VM and PC data is taking longer than expected to be visible within AV, AI New VM Dashboard, and Cloud Agent UI. Dynamic tag evaluation may also get impacted due to this. Further updates will be shared as they become available.

  2. identified Jul 29, 2026, 05:24 PM UTC

    Qualys Cloud Platform Operations team has identified the issue and is working on a fix for it, which is causing an indexing delay on the Qualys EU Platform 2. Users will notice that information takes longer than expected to become visible in AssetView, VM Dashboard, and Cloud Agent UI. Further updates will be shared as they become available.

  3. identified Jul 30, 2026, 02:52 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Jul 31, 2026, 11:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Aug 03, 2026, 08:43 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Aug 04, 2026, 04:28 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 28, 2026

VM/PC Scan Error Across All Shared Cloud Platforms (IM-12787)

Detected by Pingoru
Jul 28, 2026, 04:02 AM UTC
Resolved
Jul 30, 2026, 12:45 PM UTC
Duration
2d 8h
Affected: Policy Audit (PA)Policy Audit (PA)Policy Audit (PA)Policy Audit (PA)Policy Audit (PA)Vulnerability Management (VM)Policy Audit (PA)Vulnerability Management (VM)Vulnerability Management (VM)Policy Audit (PA)Policy Audit (PA)Policy Audit (PA)Policy Audit (PA)Policy Audit (PA)Policy Audit (PA)Policy Audit (PA)Policy Audit (PA)Vulnerability Management (VM)Vulnerability Management (VM)Vulnerability Management (VM)Vulnerability Management (VM)Vulnerability Management (VM)Vulnerability Management (VM)Vulnerability Management (VM)Vulnerability Management (VM)Vulnerability Management (VM)Vulnerability Management (VM)Vulnerability Management (VM)
Timeline · 8 updates
  1. investigating Jul 28, 2026, 04:02 AM UTC

    Multiple Shared Cloud Platforms are currently experiencing an issue with VM/PC scan data processing. The Qualys Cloud Platform Operations team is actively investigating the issue; however, scan execution is functioning normally. Impacted Platform : AEPOD1, USPOD2, INPOD1, AUPOD1, UKPOD1, CAPOD1, and EUPOD1. Further updates will be shared as they become available. Incident Reference: IM-12786.

  2. investigating Jul 28, 2026, 04:20 AM UTC

    We are continuing to investigate this issue.

  3. investigating Jul 28, 2026, 04:27 AM UTC

    We are continuing to investigate this issue.

  4. identified Jul 28, 2026, 04:42 AM UTC

    The issue has been identified and a fix is being implemented.

  5. identified Jul 28, 2026, 04:48 AM UTC

    We are continuing to work on a fix for this issue.

  6. identified Jul 28, 2026, 05:08 AM UTC

    We are continuing to work on a fix for this issue.

  7. monitoring Jul 28, 2026, 07:46 AM UTC

    A fix has been implemented and we are monitoring the results.

  8. resolved Jul 30, 2026, 12:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 27, 2026

Multiple Shared Platforms: Qualys PCI Account Creation Impacted [IM-12786]

Detected by Pingoru
Jul 27, 2026, 02:25 PM UTC
Resolved
Jul 28, 2026, 08:04 AM UTC
Duration
17h 39m
Affected: PCI Platform
Timeline · 4 updates
  1. investigating Jul 27, 2026, 02:25 PM UTC

    Multiple Shared Cloud Platform is currently experiencing an issue with new account creation in PCI. The Qualys Cloud Platform Operations team is actively investigating the issue however scans are functioning normally. Only the New Account Creation is affected. Impacted PODs EUPOD1 EUPOD2 EUPOD3 INDPOD1 USPOD1 USPOD2 USPOD3 USPOD4 AUPOD1 Further updates will be shared as they become available. Ticket reference for this incident: IM-12786.

  2. identified Jul 27, 2026, 04:06 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 27, 2026, 11:14 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 28, 2026, 08:04 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 23, 2026

US Platform 3- EDR UI Inaccessible

Detected by Pingoru
Jul 23, 2026, 01:40 PM UTC
Resolved
Jul 23, 2026, 02:17 PM UTC
Duration
36m
Affected: Endpoint Detection and Response (EDR)
Timeline · 3 updates
  1. investigating Jul 23, 2026, 01:40 PM UTC

    We are currently investigating an issue with the US03 platform in which the EDR UI is inaccessible. Our technical teams are actively working to identify the cause and restore access. Ticket reference for this activity: IM-12785

  2. monitoring Jul 23, 2026, 01:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 23, 2026, 02:17 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 23, 2026

UK Platform 1 : PA UI not loading [IM-12784]

Detected by Pingoru
Jul 23, 2026, 08:32 AM UTC
Resolved
Jul 23, 2026, 01:29 PM UTC
Duration
4h 57m
Affected: Policy Audit (PA)
Timeline · 3 updates
  1. investigating Jul 23, 2026, 08:32 AM UTC

    UK Platform 1 is currently experiencing an issue where PA UI is not loading properly. The Qualys Cloud Platform Operations team is actively investigating the issue. Further updates will be shared as they become available. The ticket reference for this incident is IM-12784.

  2. monitoring Jul 23, 2026, 09:26 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 23, 2026, 01:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 22, 2026

Multiple Shared Platforms: Qualys UI Login Impacted [IM-12783]

Detected by Pingoru
Jul 22, 2026, 12:41 PM UTC
Resolved
Jul 22, 2026, 04:54 PM UTC
Duration
4h 13m
Affected: Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)AssetView (AV)AssetView (AV)AssetView (AV)AssetView (AV)CertView (CERT)CertView (CERT)CertView (CERT)CertView (CERT)Cloud Agent (CA)Cloud Agent (CA)Total CloudCloud Agent (CA)Total CloudTotal CloudCloud Agent (CA)Total CloudContainer Security (CS)Container Security (CS)Container Security (CS)Container Security (CS)Continuous Monitoring (CM)Continuous Monitoring (CM)Continuous Monitoring (CM)File Integrity Monitoring (FIM)Endpoint Detection and Response (EDR)Endpoint Detection and Response (EDR)Malware Detection (MD)Patch Management (PM)File Integrity Monitoring (FIM)Patch Management (PM)PCI Compliance (PCI)File Integrity Monitoring (FIM)PCI Compliance (PCI)Policy Audit (PA)Malware Detection (MD)Policy Audit (PA)Qualys Gateway Service (QGS)Malware Detection (MD)Out-of-Band Configuration Assessment (OCA)Qualys Gateway Service (QGS)Security Assessment Questionnaire (SAQ)Out-of-Band Configuration Assessment (OCA)Network Passive Sensor (PS)Security Assessment Questionnaire (SAQ)VMDR MobilePatch Management (PM)Network Passive Sensor (PS)Threat Protection (TP)Threat Protection (TP)PCI Compliance (PCI)Patch Management (PM)Vulnerability Management (VM)Vulnerability Management (VM)Policy Audit (PA)PCI Compliance (PCI)Web Application Scanning (WAS)Policy Audit (PA)Qualys Gateway Service (QGS)Web Application Scanning (WAS)Custom Assessment and Remediation (CAR)Qualys Gateway Service (QGS)SaaS Detection and Response (SDR)File Integrity Monitoring (FIM)Unified Dashboard (UD)Security Assessment Questionnaire (SAQ)SaaS Detection and Response (SDR)SaaS Detection and Response (SDR)Connector CentralizationSecurity Assessment Questionnaire (SAQ)Security Configuration Assessment (SCA)Network Passive Sensor (PS)Qualys Flow (QFLOW)Security Configuration Assessment (SCA)VMDR MobileSecurity Configuration Assessment (SCA)Network Passive Sensor (PS)Threat Protection (TP)VMDR MobileOut-of-Band Configuration Assessment (OCA)VMDR OTVulnerability Management (VM)Threat Protection (TP)VMDR MobileEndpoint Detection and Response (EDR)Vulnerability Management (VM)Unified Dashboard (UD)SaaS Detection and Response (SDR)Web Application Scanning (WAS)Endpoint Detection and Response (EDR)Out-of-Band Configuration Assessment (OCA)Web Application Scanning (WAS)Unified Dashboard (UD)Connector CentralizationTotalAppSec (TAS)Unified Dashboard (UD)Custom Assessment and Remediation (CAR)Custom Assessment and Remediation (CAR)Total AIConnector CentralizationConnector CentralizationQualys Flow (QFLOW)Security Configuration Assessment (SCA)Custom Assessment and Remediation (CAR)VMDR OTVMDR OTEnterprise TruRisk Management (ETM)Qualys Flow (QFLOW)Qualys Flow (QFLOW)Enterprise TruRisk Management (ETM)VMDR OTEnterprise TruRisk Management (ETM)Enterprise TruRisk Management (ETM)Total AITotal AI
Timeline · 3 updates
  1. investigating Jul 22, 2026, 12:41 PM UTC

    Multiple Shared Cloud Platform is currently experiencing an issue with logins. The Qualys Cloud Platform Operations team is actively investigating the login issue. Scans and APIs are functioning normally. Only the UI Login is affected. Impacted PODs EUPOD1 EUPOD2 KSAPOD UKPOD1 Further updates will be shared as they become available. Ticket reference for this incident: IM-12783.

  2. monitoring Jul 22, 2026, 01:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 22, 2026, 04:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 22, 2026

EU Platform 2 : Script execution details are not visible in CAR UI [IM-12782]

Detected by Pingoru
Jul 22, 2026, 11:24 AM UTC
Resolved
Jul 23, 2026, 01:42 PM UTC
Duration
1d 2h
Affected: Custom Assessment and Remediation (CAR)
Timeline · 3 updates
  1. investigating Jul 22, 2026, 11:24 AM UTC

    EU Platform 2 is currently experiencing an issue where script execution details are not reflecting in CAR UI. The Qualys Cloud Platform Operations team is actively investigating the issue. Further updates will be shared as they become available. The ticket reference for this incident is IM-12782.

  2. monitoring Jul 22, 2026, 04:52 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 23, 2026, 01:42 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 22, 2026

UK Platform 1: Scan Data Processing Stuck (IM-12781)

Detected by Pingoru
Jul 22, 2026, 10:45 AM UTC
Resolved
Jul 22, 2026, 02:47 PM UTC
Duration
4h 1m
Affected: Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)AssetView (AV)Cloud Agent (CA)Policy Audit (PA)Vulnerability Management (VM)Web Application Scanning (WAS)Security Configuration Assessment (SCA)Unified Dashboard (UD)
Timeline · 3 updates
  1. investigating Jul 22, 2026, 10:45 AM UTC

    Qualys Cloud Platform Operations is currently investigating an issue on the Qualys UK Platform 1, where scan data processing has completely stopped. As a result, newly collected scan data is not being processed or reflected in the UI. Users may observe that information is not being updated across AssetView, VM Dashboard, Cloud Agent, CSAM/GAV, Policy Audit, Web Application Scanning, and Unified Dashboard. Our teams are actively working to restore scan data processing. Further updates will be provided as more information becomes available.

  2. monitoring Jul 22, 2026, 11:14 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 22, 2026, 02:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 21, 2026

US Platform 1: Delay in data processing to the UI and via API (IM-12779)

Detected by Pingoru
Jul 21, 2026, 04:18 PM UTC
Resolved
Jul 27, 2026, 12:40 AM UTC
Duration
5d 8h
Affected: Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)AssetView (AV)Cloud Agent (CA)Vulnerability Management (VM)Unified Dashboard (UD)
Timeline · 5 updates
  1. investigating Jul 21, 2026, 04:18 PM UTC

    Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 1 that is causing a delay in processing the data to the UI. Users will notice that information takes longer than expected to become visible in AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available. The ticket reference for this incident is IM-12779.

  2. identified Jul 21, 2026, 08:33 PM UTC

    Qualys Cloud Platform Operations has identified the issue and is currently implementing a fix. This problem is delaying data processing. Users will notice that information takes longer than expected to become available in UI and via API for AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available. The ticket reference for this incident is IM-12779.

  3. monitoring Jul 23, 2026, 11:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Jul 24, 2026, 03:03 AM UTC

    Qualys Cloud Platform Operations has implemented a fix and is currently monitoring the results. There is no longer a delay in VM Scan processing, and the current data is now available in the UI and API. However, there is still a lag in portal indexing. As a result, users may notice that information takes longer than expected to appear in the UI, including in AssetView, the VM Dashboard, Cloud Agent UI, CSAM/GAV, and the Unified Dashboard. Further updates will be provided as they become available. The reference ticket for this incident is IM-12779.

  5. resolved Jul 27, 2026, 12:40 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 20, 2026

EU Platform 2 - Delay in data processing to the UI and via API (IM-12776)

Detected by Pingoru
Jul 20, 2026, 09:09 AM UTC
Resolved
Jul 24, 2026, 01:20 AM UTC
Duration
3d 16h
Affected: VMDR MobileVulnerability Management (VM)VMDR OT
Timeline · 5 updates
  1. investigating Jul 20, 2026, 09:09 AM UTC

    Qualys VM Platform Operations has identified high lag on vm-scan-event which will impact VM, ML as-well Agent scan processing. We are observing the increase in unprocessed scan count and taking required actions. Further updates will be shared as they become available. Ticket reference for this activity is IM-12776.

  2. investigating Jul 21, 2026, 08:48 AM UTC

    We are continuing to investigate this issue.

  3. identified Jul 21, 2026, 08:52 PM UTC

    Qualys Cloud Platform Operations has currently identified an issue on the Qualys EU Platform 2, and a fix is being implemented. Users will notice that the latest information takes longer than expected to become available in UI for VM, VMDR Mobile, and VMDR OT modules.

  4. monitoring Jul 22, 2026, 02:43 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jul 24, 2026, 01:20 AM UTC

    This incident has been resolved.

Read the full incident report →

Major July 19, 2026

US Platform 1: Lag observed on vm-scan-events (IM-12775)

Detected by Pingoru
Jul 19, 2026, 09:31 AM UTC
Resolved
Jul 19, 2026, 02:38 PM UTC
Duration
5h 7m
Affected: Vulnerability Management (VM)
Timeline · 1 update
  1. investigating Jul 19, 2026, 09:31 AM UTC

    Qualys Cloud Operations team is currently investigating an issue since lag observed on VM scan events. Scans are getting finished but not processed and is having an impact only on VM. Further details will be provided as they become available. The ticket reference for this incident is IM-12775.

Read the full incident report →

Critical July 19, 2026

US Platform 1: UI and API not accessible (IM-12775)

Detected by Pingoru
Jul 19, 2026, 08:34 AM UTC
Resolved
Jul 21, 2026, 08:51 PM UTC
Duration
2d 12h
Affected: Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)AssetView (AV)CertView (CERT)Cloud Agent (CA)Total CloudContainer Security (CS)Continuous Monitoring (CM)Endpoint Detection and Response (EDR)File Integrity Monitoring (FIM)Malware Detection (MD)Out-of-Band Configuration Assessment (OCA)Network Passive Sensor (PS)Patch Management (PM)PCI Compliance (PCI)Policy Audit (PA)Qualys Gateway Service (QGS)Security Assessment Questionnaire (SAQ)Security Configuration Assessment (SCA)VMDR MobileThreat Protection (TP)Vulnerability Management (VM)Web Application Scanning (WAS)SaaS Detection and Response (SDR)Custom Assessment and Remediation (CAR)Unified Dashboard (UD)Connector CentralizationQualys Flow (QFLOW)VMDR OTEnterprise TruRisk Management (ETM)TotalAI
Timeline · 6 updates
  1. investigating Jul 19, 2026, 08:34 AM UTC

    Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 1 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible in AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available.

  2. identified Jul 20, 2026, 12:06 AM UTC

    The issue has been identified and a fix is being implemented.

  3. investigating Jul 20, 2026, 10:56 PM UTC

    We are currently investigating an issue affecting user logins on the US Platform 1. The Qualys Cloud Platform Operations team is actively working to identify the root cause and restore normal service as quickly as possible. Further updates will be provided as they become available. The ticket reference for this incident is IM-12775.

  4. investigating Jul 21, 2026, 02:15 AM UTC

    We are continuing to investigate this issue.

  5. monitoring Jul 21, 2026, 02:15 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jul 21, 2026, 08:51 PM UTC

    Qualys Cloud Platform Operations has implemented the fix and monitored the results. The UI and API are functioning as expected. The incident has been resolved.

Read the full incident report →

Critical July 17, 2026

US Platform 3: Multiple UI Modules Access Issue (IM-12774)

Detected by Pingoru
Jul 17, 2026, 08:32 AM UTC
Resolved
Jul 17, 2026, 12:52 PM UTC
Duration
4h 19m
Affected: Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)AssetView (AV)CertView (CERT)Cloud Agent (CA)Total CloudContainer Security (CS)Continuous Monitoring (CM)Endpoint Detection and Response (EDR)File Integrity Monitoring (FIM)Malware Detection (MD)Patch Management (PM)PCI Compliance (PCI)Policy Audit (PA)Qualys Gateway Service (QGS)SaaS Detection and Response (SDR)Security Assessment Questionnaire (SAQ)Security Configuration Assessment (SCA)VMDR MobileThreat Protection (TP)Vulnerability Management (VM)Web Application Scanning (WAS)Custom Assessment and Remediation (CAR)Unified Dashboard (UD)Connector CentralizationVMDR OTTotal CloudEnterprise TruRisk Management (ETM)TotalAI
Timeline · 3 updates
  1. investigating Jul 17, 2026, 08:32 AM UTC

    We are investigating an issue on the US03 Platform where users accessing VMDR are being unexpectedly redirected to the login page, impacting multiple UI modules. API functionality and scanning operations remain unaffected. We will provide further updates as they become available.

  2. monitoring Jul 17, 2026, 10:50 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 17, 2026, 12:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 16, 2026

IN Platform 1: Portal Indexing Lag is increasing(IM-12771)

Detected by Pingoru
Jul 16, 2026, 02:36 PM UTC
Resolved
Jul 27, 2026, 03:01 PM UTC
Duration
11d
Affected: Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)AssetView (AV)Cloud Agent (CA)Unified Dashboard (UD)
Timeline · 4 updates
  1. investigating Jul 16, 2026, 02:36 PM UTC

    Qualys Cloud Platform Operations is currently investigating an issue on the Qualys In Platform 1 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible in AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available.

  2. identified Jul 21, 2026, 08:55 PM UTC

    Qualys Cloud Platform Operations has currently identified an issue on the Qualys IN Platform 1, and a fix is being implemented. Users will notice that the latest information takes longer than expected to become available in AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard modules.

  3. monitoring Jul 25, 2026, 01:16 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 27, 2026, 03:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 16, 2026

EU Platform 2 : Delay in VM Scan Processing (IM-12770)

Detected by Pingoru
Jul 16, 2026, 01:58 PM UTC
Resolved
Jul 18, 2026, 12:48 AM UTC
Duration
1d 10h
Affected: Vulnerability Management (VM)
Timeline · 4 updates
  1. investigating Jul 16, 2026, 01:58 PM UTC

    Qualys Cloud Operations team is currently investigating an issue that is causing a delay in the processing of VM scan events. This is impacting Scanner and Cloud Agent only at this time. Further details will be provided as they become available.

  2. identified Jul 17, 2026, 01:48 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 17, 2026, 05:13 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 18, 2026, 12:48 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 15, 2026

US Platform 3: Delay in VM Scan Processing [IM-12768]

Detected by Pingoru
Jul 15, 2026, 08:19 PM UTC
Resolved
Jul 16, 2026, 01:30 AM UTC
Duration
5h 11m
Affected: Vulnerability Management (VM)
Timeline · 3 updates
  1. investigating Jul 15, 2026, 08:19 PM UTC

    Qualys Cloud Platform Operations is currently investigating an issue causing a delay in VM scan processing in the US Platform 3. Some users will notice a delay in the time it takes for data captured via VM scans to become available in the UI. Further updates will be shared as they become available. The ticket reference for this incident is IM-12768.

  2. monitoring Jul 15, 2026, 09:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 16, 2026, 01:30 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 15, 2026

EU Platform 1: Qualys UI Login Issues (IM-12767)

Detected by Pingoru
Jul 15, 2026, 08:44 AM UTC
Resolved
Jul 15, 2026, 05:45 PM UTC
Duration
9h 1m
Affected: Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)AssetView (AV)CertView (CERT)Cloud Agent (CA)Total CloudContainer Security (CS)Continuous Monitoring (CM)Endpoint Detection and Response (EDR)File Integrity Monitoring (FIM)Malware Detection (MD)Out-of-Band Configuration Assessment (OCA)Network Passive Sensor (PS)Patch Management (PM)PCI Compliance (PCI)Policy Audit (PA)Qualys Gateway Service (QGS)SaaS Detection and Response (SDR)Security Assessment Questionnaire (SAQ)Security Configuration Assessment (SCA)VMDR MobileThreat Protection (TP)Vulnerability Management (VM)Web Application Scanning (WAS)Unified Dashboard (UD)Custom Assessment and Remediation (CAR)Connector CentralizationVMDR OTQualys Flow (QFLOW)Enterprise TruRisk Management (ETM)Total AI
Timeline · 4 updates
  1. investigating Jul 15, 2026, 08:44 AM UTC

    We are currently investigating an issue affecting user logins on the EU Platform 1. Scans and APIs are also impacted. The Qualys Cloud Platform Operations team is actively working to identify the root cause and restore normal service as quickly as possible. Further updates will be provided as they become available. The ticket reference for this incident is IM-12767.

  2. identified Jul 15, 2026, 08:47 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 15, 2026, 10:13 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 15, 2026, 05:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 14, 2026

US Platform 1: Qualys UI Login Issues(IM-12763)

Detected by Pingoru
Jul 14, 2026, 04:59 PM UTC
Resolved
Jul 14, 2026, 08:22 PM UTC
Duration
3h 23m
Affected: Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)AssetView (AV)CertView (CERT)Cloud Agent (CA)Total CloudContainer Security (CS)Continuous Monitoring (CM)Endpoint Detection and Response (EDR)File Integrity Monitoring (FIM)Malware Detection (MD)Out-of-Band Configuration Assessment (OCA)Network Passive Sensor (PS)Patch Management (PM)PCI Compliance (PCI)Policy Audit (PA)Qualys Gateway Service (QGS)Security Assessment Questionnaire (SAQ)Security Configuration Assessment (SCA)VMDR MobileThreat Protection (TP)Vulnerability Management (VM)Web Application Scanning (WAS)SaaS Detection and Response (SDR)Custom Assessment and Remediation (CAR)Unified Dashboard (UD)Connector CentralizationQualys Flow (QFLOW)VMDR OTEnterprise TruRisk Management (ETM)TotalAI
Timeline · 3 updates
  1. investigating Jul 14, 2026, 04:59 PM UTC

    We are currently investigating an issue affecting user logins on the US Platform 1 The Qualys Cloud Platform Operations team is actively working to identify the root cause and restore normal service as quickly as possible. Further updates will be provided as they become available.

  2. monitoring Jul 14, 2026, 05:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 14, 2026, 08:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 14, 2026

EU Platform 2: UI and API Services Impacted Due to OCI Outage (IM-12762)

Detected by Pingoru
Jul 14, 2026, 03:38 PM UTC
Resolved
Jul 15, 2026, 04:38 PM UTC
Duration
1d 1h
Affected: Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)AssetView (AV)CertView (CERT)Cloud Agent (CA)Total CloudContainer Security (CS)Continuous Monitoring (CM)Endpoint Detection and Response (EDR)File Integrity Monitoring (FIM)Malware Detection (MD)Out-of-Band Configuration Assessment (OCA)Network Passive Sensor (PS)Patch Management (PM)PCI Compliance (PCI)Policy Audit (PA)Qualys Gateway Service (QGS)SaaS Detection and Response (SDR)Security Assessment Questionnaire (SAQ)Security Configuration Assessment (SCA)VMDR MobileThreat Protection (TP)Vulnerability Management (VM)Web Application Scanning (WAS)Unified Dashboard (UD)Connector CentralizationCustom Assessment and Remediation (CAR)Qualys Flow (QFLOW)VMDR OTEnterprise TruRisk Management (ETM)Total AI
Timeline · 7 updates
  1. investigating Jul 14, 2026, 03:38 PM UTC

    Qualys Cloud Operations is currently investigating an issue that is causing the VMDR module and API to return 503 errors. Further updates will be shared as they become available. The ticket reference for this incident is IM-12762

  2. investigating Jul 14, 2026, 04:34 PM UTC

    After further observation, this is a complete outage on EU Platform 2 as most services are impacted due to the ongoing OCI outage. We are continuing to work with OCI to restore services as quick as possible.

  3. identified Jul 14, 2026, 07:05 PM UTC

    Login and scan workflows are restored. Further updates will be shared as they become available.

  4. identified Jul 14, 2026, 08:15 PM UTC

    We are continuing to work on a fix for this issue.

  5. identified Jul 14, 2026, 08:51 PM UTC

    The services are being restored. Modules should be accessible. Further updates will be shared as they become available.

  6. monitoring Jul 14, 2026, 10:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved Jul 15, 2026, 04:38 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 14, 2026

US GOV 1: Total Cloud and Connector modules are Inaccessible (IM-12761)

Detected by Pingoru
Jul 14, 2026, 12:56 PM UTC
Resolved
Jul 15, 2026, 03:34 AM UTC
Duration
14h 38m
Affected: Total CloudConnector Centralization
Timeline · 4 updates
  1. investigating Jul 14, 2026, 12:56 PM UTC

    Qualys Cloud Operations is currently investigating an issue that is causing the Total Cloud module to be inaccessible to users on US GOV Platform 1. Further updates will be shared as they become available. The ticket reference for this incident is IM-12716.

  2. investigating Jul 14, 2026, 03:40 PM UTC

    We have further identified that the connector module is also not accessible at this time in addition to Total Cloud. We are continuing to investigate these issues.

  3. monitoring Jul 14, 2026, 05:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 15, 2026, 03:34 AM UTC

    This incident has been resolved.

Read the full incident report →

Major July 13, 2026

IN01 - SAML users unable to login

Detected by Pingoru
Jul 13, 2026, 12:02 PM UTC
Resolved
Jul 13, 2026, 12:13 PM UTC
Duration
10m
Affected: Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)AssetView (AV)Cloud Agent (CA)Patch Management (PM)Vulnerability Management (VM)Web Application Scanning (WAS)Enterprise TruRisk Management (ETM)
Timeline · 1 update
  1. investigating Jul 13, 2026, 12:02 PM UTC

    Qualys Cloud Operations has identified an issue affecting SAML-based UI logins. All other platform functionalities remain fully operational. The team is actively investigating the issue and working to implement a fix. Further updates will be shared as they become available. The incident is being tracked under reference IM-12758.

Read the full incident report →

Major July 13, 2026

IN Platform 1: SAML login issue (IM-12758)

Detected by Pingoru
Jul 13, 2026, 12:01 PM UTC
Resolved
Jul 13, 2026, 04:36 PM UTC
Duration
4h 34m
Affected: Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)AssetView (AV)Cloud Agent (CA)CertView (CERT)Total CloudContainer Security (CS)Continuous Monitoring (CM)Endpoint Detection and Response (EDR)File Integrity Monitoring (FIM)Malware Detection (MD)Out-of-Band Configuration Assessment (OCA)Network Passive Sensor (PS)Patch Management (PM)PCI Compliance (PCI)Policy Audit (PA)Qualys Gateway Service (QGS)Security Assessment Questionnaire (SAQ)Security Configuration Assessment (SCA)VMDR MobileThreat Protection (TP)Vulnerability Management (VM)Web Application Scanning (WAS)SaaS Detection and Response (SDR)Unified Dashboard (UD)Custom Assessment and Remediation (CAR)Connector CentralizationQualys Flow (QFLOW)VMDR OTEnterprise TruRisk Management (ETM)Total AI
Timeline · 3 updates
  1. investigating Jul 13, 2026, 12:01 PM UTC

    Qualys Cloud Operations is investigating an issue where users may experience SAML login issues. Non-SAML users should be able to log in to the platform. Further updates will be provided as they become available. The ticket reference for this incident is IM-12758.

  2. monitoring Jul 13, 2026, 12:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 13, 2026, 04:36 PM UTC

    This incident has been resolved.

Read the full incident report →