Qualys incident

US Platform 1: High Lag on Data Sync Service [IM-12791]

Minor Ongoing View vendor source →

Qualys is currently experiencing a minor incident affecting Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) and AssetView (AV) and 1 more component, which began 20h ago. The vendor's full update timeline is below.

Started
Jul 30, 2026, 03:05 AM UTC
Resolved
Ongoing
Duration
● 19h 53m
Detected by Pingoru
Jul 30, 2026, 03:05 AM UTC

Affected components

Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)AssetView (AV)Cloud Agent (CA)Vulnerability Management (VM)Unified Dashboard (UD)

Update timeline

  1. investigating Jul 30, 2026, 03:05 AM UTC

    Qualys Cloud Platform Operations is currently investigating an issue causing performance degradation in AV, AI, New VM Dashboard, and CAUI module on Qualys EU Platform 2. Some users may notice that VM and PC data is taking longer than expected to be visible within AV, AI New VM Dashboard, and Cloud Agent UI. Dynamic tag evaluation may also get impacted due to this. Further updates will be shared as they become available.

  2. identified Jul 30, 2026, 11:03 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jul 30, 2026, 02:18 PM UTC

    We are continuing to work on a fix for this issue.