Qualys incident

US Platform 1: High Lag on Data Sync Service [IM-12791]

Minor Resolved View vendor source →

Qualys experienced a minor incident on July 30, 2026 affecting Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) and AssetView (AV) and 1 more component, lasting 1d 21h. The incident has been resolved; the full update timeline is below.

Started
Jul 30, 2026, 03:05 AM UTC
Resolved
Aug 01, 2026, 12:13 AM UTC
Duration
1d 21h
Detected by Pingoru
Jul 30, 2026, 03:05 AM UTC

Affected components

Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)AssetView (AV)Cloud Agent (CA)Vulnerability Management (VM)Unified Dashboard (UD)

Update timeline

  1. investigating Jul 30, 2026, 03:05 AM UTC

    Qualys Cloud Platform Operations is currently investigating an issue causing performance degradation in AV, AI, New VM Dashboard, and CAUI module on Qualys EU Platform 2. Some users may notice that VM and PC data is taking longer than expected to be visible within AV, AI New VM Dashboard, and Cloud Agent UI. Dynamic tag evaluation may also get impacted due to this. Further updates will be shared as they become available.

  2. identified Jul 30, 2026, 11:03 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jul 30, 2026, 02:18 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Jul 31, 2026, 11:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Aug 01, 2026, 12:13 AM UTC

    This incident has been resolved.