Qualys incident

US Platforms 1 and 2: Slowness Observed in Unified Dashboard (IM-12794)

Minor Resolved View vendor source →

Qualys experienced a minor incident on July 31, 2026 affecting Unified Dashboard (UD) and Unified Dashboard (UD), lasting 7h 46m. The incident has been resolved; the full update timeline is below.

Started
Jul 31, 2026, 07:16 PM UTC
Resolved
Aug 01, 2026, 03:02 AM UTC
Duration
7h 46m
Detected by Pingoru
Jul 31, 2026, 07:16 PM UTC

Affected components

Unified Dashboard (UD)Unified Dashboard (UD)

Update timeline

  1. identified Jul 31, 2026, 07:16 PM UTC

    Qualys Cloud Operations has observed an issue causing slowness with loading dashboards and data within our Unified Dashboard module. A fix has already been identified and is currently in progress of being implemented. Further updates will be shared as they become available. The ticket reference for this incident is IM-12794

  2. identified Jul 31, 2026, 07:57 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Jul 31, 2026, 08:13 PM UTC

    As a workaround, to bypass the page loading is to use this URL path (after .com): /fo/home/startGuide.php

  4. monitoring Jul 31, 2026, 11:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Aug 01, 2026, 03:02 AM UTC

    This incident has been resolved.