Qualys incident

US Platform 1: CA UI and PA UI Impacted (IM-12816)

Minor Resolved View vendor source →

Qualys experienced a minor incident on August 11, 2026 affecting Cloud Agent (CA) and Policy Audit (PA), lasting 9h 2m. The incident has been resolved; the full update timeline is below.

Started
Aug 11, 2026, 04:15 PM UTC
Resolved
Aug 12, 2026, 01:18 AM UTC
Duration
9h 2m
Detected by Pingoru
Aug 11, 2026, 04:15 PM UTC

Affected components

Cloud Agent (CA)Policy Audit (PA)

Update timeline

  1. investigating Aug 11, 2026, 04:15 PM UTC

    Qualys Cloud Operations is currently investigating an issue on US Platform 1 that is causing the CA module to load with blank results along with the PA module to load with an error message. Further updates will be shared as they become available. The ticket reference for this incident is IM-12816.

  2. investigating Aug 11, 2026, 08:15 PM UTC

    We are continuing to investigate this issue.

  3. identified Aug 11, 2026, 09:28 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Aug 11, 2026, 09:48 PM UTC

    Mitigation steps have been completed, and service functionality has been restored. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.

  5. resolved Aug 12, 2026, 01:18 AM UTC

    This incident has been resolved.