Qualys incident
US Platform 1: Delay in VM Scan Processing [IM-12807]
Qualys experienced a minor incident on August 6, 2026 affecting Vulnerability Management (VM), lasting 5d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 06, 2026, 08:22 AM UTC
Qualys Cloud Platform Operations is currently investigating an issue causing a delay in VM scan processing in the US Platform 1. Some users will notice a delay in the time it takes for data captured via VM scans to become available in the UI. Further updates will be shared as they become available. The ticket reference for this incident is IM-12807
- identified Aug 06, 2026, 02:26 PM UTC
Qualys Cloud Platform Operations has identified the issue and is currently implementing a fix. This problem is delaying data processing. Users will notice that information takes longer than expected to become available in UI and via API. Further updates will be shared as they become available
- monitoring Aug 07, 2026, 08:27 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 10, 2026, 09:12 PM UTC
Mitigation steps have been completed, and service functionality has been restored. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.
- resolved Aug 11, 2026, 01:00 PM UTC
This incident has been resolved.