Qualys incident
Multiple Shared Platforms: Qualys PCI Account Creation Impacted [IM-12786]
Qualys experienced a major incident on July 27, 2026 affecting PCI Platform, lasting 17h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 27, 2026, 02:25 PM UTC
Multiple Shared Cloud Platform is currently experiencing an issue with new account creation in PCI. The Qualys Cloud Platform Operations team is actively investigating the issue however scans are functioning normally. Only the New Account Creation is affected. Impacted PODs EUPOD1 EUPOD2 EUPOD3 INDPOD1 USPOD1 USPOD2 USPOD3 USPOD4 AUPOD1 Further updates will be shared as they become available. Ticket reference for this incident: IM-12786.
- identified Jul 27, 2026, 04:06 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 27, 2026, 11:14 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 28, 2026, 08:04 AM UTC
This incident has been resolved.