Qualys incident
US Platform 3: Delay in Data Reflection in UI (IM-12795)
Qualys experienced a minor incident on August 11, 2026 affecting Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) and AssetView (AV) and 1 more component, lasting 2d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 11, 2026, 03:54 PM UTC
Qualys Cloud Platform Operations is currently investigating an issue on US Platform 3 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible within AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available. The ticket reference for this incident is IM-12795
- investigating Aug 11, 2026, 09:52 PM UTC
We are continuing to investigate the issue and are working to identify the underlying cause. We will provide additional updates as more information becomes available.
- investigating Aug 12, 2026, 01:41 PM UTC
Qualys Operations and Engineering teams continue working on the issue that is causing the indexing delay. We will provide additional updates as more information becomes available.
- investigating Aug 12, 2026, 05:22 PM UTC
We are continuing to investigate this issue.
- investigating Aug 12, 2026, 05:23 PM UTC
We are continuing to investigate this issue.
- identified Aug 12, 2026, 09:26 PM UTC
We have identified the underlying cause of the issue and are working to implement a mitigation. We will continue to provide updates on our progress.
- monitoring Aug 13, 2026, 03:19 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 14, 2026, 11:14 AM UTC
This incident has been resolved.