Qualys incident

US Platform 3: Cloud Agents Not Reporting Current VM Data (IM-12820)

Qualys experienced a minor incident on August 14, 2026 affecting Cloud Agent (CA), lasting 1d 2h. The incident has been resolved; the full update timeline is below.

Started: Aug 14, 2026, 05:25 PM UTC
Resolved: Aug 15, 2026, 07:46 PM UTC
Duration: 1d 2h
Detected by Pingoru: Aug 14, 2026, 05:25 PM UTC

Affected components

Cloud Agent (CA)

Update timeline

investigating Aug 14, 2026, 05:25 PM UTC

Qualys Cloud Operations is currently investigating issue on US Platform 3 where Cloud Agents are currently scanning and checking in but are not reporting current vulnerability results. Users will observe that their agents are still displaying historical data. Further updates will be shared as they become available. The ticket reference for this incident is IM-12820
monitoring Aug 14, 2026, 11:25 PM UTC

A fix has been implemented and we are monitoring the results.
monitoring Aug 15, 2026, 07:11 PM UTC

Mitigation steps have been completed, and service functionality has been restored. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.
resolved Aug 15, 2026, 07:46 PM UTC

This incident has been resolved.