Qualys incident

PCI Platform: PCI scans are reported as failed in PCI accounts (IM-12792)

Major Resolved View vendor source →

Qualys experienced a major incident on July 30, 2026 affecting PCI Platform, lasting 13h 41m. The incident has been resolved; the full update timeline is below.

Started
Jul 30, 2026, 06:40 AM UTC
Resolved
Jul 30, 2026, 08:22 PM UTC
Duration
13h 41m
Detected by Pingoru
Jul 30, 2026, 06:40 AM UTC

Affected components

PCI Platform

Update timeline

  1. investigating Jul 30, 2026, 06:40 AM UTC

    Qualys Cloud Platform Operations is investigating an issue causing PCI scans to end in failed status in PCI accounts. Further updates will be shared as they become available. The ticket reference for this activity is IM-12792.

  2. identified Jul 30, 2026, 05:35 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 30, 2026, 06:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 30, 2026, 08:22 PM UTC

    This incident has been resolved.