Qualys incident
PCI Platform: Some PCI Scan Finished with "No Host Alive" Status in PCI accounts (IM-12799)
Qualys experienced a minor incident on August 4, 2026 affecting PCI Platform, lasting 10d 8h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 04, 2026, 04:32 AM UTC
Qualys Cloud Platform Operations is investigating an issue causing some of the PCI scans to end in "No Host Alive" status in PCI accounts. Further updates will be shared as they become available. The ticket reference for this activity is IM-12799.
- investigating Aug 05, 2026, 12:19 AM UTC
We are continuing to investigate this issue.
- investigating Aug 06, 2026, 11:40 PM UTC
We are continuing to investigate the issue and are working to identify the underlying cause. We will provide additional updates as more information becomes available.
- identified Aug 07, 2026, 04:58 PM UTC
We have identified the underlying cause of the issue and are working to implement a mitigation. We will continue to provide updates on our progress.
- identified Aug 10, 2026, 08:48 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Aug 12, 2026, 06:11 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 14, 2026, 01:26 PM UTC
This incident has been resolved.